Customer Success Associate analyzing vehicle reimbursement programs for Cardata. Preparing reports, audits, and insights that support customer reviews, renewals, and expansions.
About the role
- Customer Success Manager owning onboarding, renewals, and expansion for Appear’s AI-search visibility platform. Connecting customer data to commercial outcomes and growth.
Responsibilities
- Own a portfolio of accounts from onboarding through activation and ongoing success
- Run structured quarterly business reviews connecting Appear's data to clients' commercial outcomes
- Identify expansion opportunities across additional brands, markets, or verticals
- Manage renewals proactively and identify account risk early
- Serve as the internal voice of the customer, sharing client feedback with product and marketing
- Use AI for account research, QBR preparation, renewal forecasting, and follow-up
Requirements
- 2+ years in an account management, customer success, or renewal-owning role in B2B SaaS
- Comfortable with commercial conversations, including pricing, ROI, and contract terms
- Strong at asking the right questions in client meetings
- Genuinely curious about AI and how it is changing search
- Organised and proactive in managing a book of business systematically
- Fluent in English
- Background in SEO, content marketing, or digital agency work is nice to have
- Experience managing accounts across legal, healthcare, financial services, or professional services verticals is nice to have
- Familiarity with HubSpot, GoHighLevel, Salesforce, or similar CRM is nice to have
- Experience as an early CS or AM hire and building the function is nice to have
Benefits
- Hybrid work arrangement in Toronto, Canada
- Employee position
- Opportunity to work with AI search technologies and growing brands
- Spanish or other European languages are a plus for the client base
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Success Operations Specialist enabling customer - facing teams at Cardata, which automates vehicle reimbursement programs. Creating training, communications and resources that drive product adoption.
Customer Success Manager managing strategic accounts, renewals, and expansion for Certn’s background - check platform. Driving retention, customer advocacy, and B2B revenue growth remotely across Canada.
HubSpot CRM and CMS Specialist managing CRM automation and CMS website launches. Supporting APPLY’s agentic customer - experience solutions for major consumer and entertainment brands.
Customer Success Manager owning onboarding, retention, and expansion for Burq’s merchant and enterprise delivery logistics partners. Using AI tools, account metrics, and cross - functional coordination to drive customer growth.
Customer Success Manager owning strategic relationships and service outcomes for CDW’s Canadian technology clients. Coordinating governance, delivery, KPIs, and growth across service teams.
Customer Success Coordinator managing onboarding, training, and retention for Fundica’s AI - powered funding workflow platform. Supporting client growth across Canada and the US.
Coordonnateur succès client chez Fundica, plateforme IA de financement sous licence aux institutions financières, gouvernements et conseillers. Gestion de l’intégration, formation et fidélisation des clients.
CRM Campaign Coordinator delivering email, app, SMS, and push campaigns for Shell’s energy and mobility business. Coordinating customer journeys, approvals, QA, reporting, and A/B testing.
Client Success Manager helping Canadian organizations improve security posture through strategic penetration - testing partnerships. Managing renewals, account growth, client advocacy, and long - term cybersecurity planning.