Customer Success Operations Specialist enabling customer - facing teams at Cardata, which automates vehicle reimbursement programs. Creating training, communications and resources that drive product adoption.
About the role
- CRM Campaign Coordinator delivering email, app, SMS, and push campaigns for Shell’s energy and mobility business. Coordinating customer journeys, approvals, QA, reporting, and A/B testing.
Responsibilities
- Execute CRM and Digital Engagement strategy through campaigns across email, app, SMS, and push notification channels
- Manage campaign briefs for clarity, consistency, objectives, and messaging standards
- Work with legal to ensure campaign terms and conditions are accurate and compliant
- Manage customer journeys across touchpoints
- Collaborate with SMEs and Product Owners to ensure accurate, relevant, and consistent messaging
- Coordinate campaign timelines, asset delivery, and approvals
- Conduct quality assurance checks on campaign content, targeting, and technical functionality
- Maintain campaign calendars and documentation
- Support post-campaign reporting, metrics, and continuous improvement
- Support A/B testing and implement performance-based enhancements
Requirements
- Legal authorization to work in Canada on a full-time basis
- Bachelor’s degree
- At least 3 or more years of experience in CRM
- Understanding of CRM best practices and customer lifecycle marketing
- Familiarity with Braze CRM platforms and tools is preferred
- Understanding of the Mobility & Convenience business is an advantage
- Successful completion of a mandatory online assessment within 3 days of receiving the invite
Benefits
- Flexible working hours
- Possibility of remote/mobile working
- Competitive starting salary
- Annual performance-related salary increase
- Paid parental leave, including for non-birthing parents
- Training and development programs
- Diverse career opportunities in national and international teams
- Innovative work environment
- Opportunities to develop transferable skills
- Collaboration with experienced colleagues
- Values-led culture supporting work-life balance
- Inclusive and diverse workplace
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