Customer Success Associate analyzing vehicle reimbursement programs for Cardata. Preparing reports, audits, and insights that support customer reviews, renewals, and expansions.
About the role
- Customer Success Manager owning onboarding, retention, and expansion for Burq’s merchant and enterprise delivery logistics partners. Using AI tools, account metrics, and cross-functional coordination to drive customer growth.
Responsibilities
- Own the post-sale relationship with merchant and enterprise partners from onboarding through renewal and growth
- Onboard and launch new customers, serve as primary point of contact, and build relationships with key decision-makers
- Monitor usage data and account health, identify and proactively address churn risk, and run regular check-ins and QBRs
- Act as the voice of the customer internally and help influence product and engineering roadmap priorities
- Coordinate with leadership, supply, support, sales, and product to resolve issues and drive customer outcomes
- Own and report on ARR, churn, and NPS for the assigned book of business
- Use AI tools daily to draft account summaries and QBRs, analyze account health data, automate reporting, and accelerate issue triage
- Contribute to scalable customer success processes as the team grows
Requirements
- 3–5+ years in customer success, account management, or a client-facing role managing complex or enterprise accounts
- Experience in logistics, last-mile delivery, or supply chain operations
- Comfortable working with APIs and technical integrations
- Proven track record onboarding customers and driving adoption, retention, and expansion
- Comfortable owning and reporting on ARR, churn, and NPS
- Strong cross-functional collaboration across supply, support, sales, product, and leadership
- Growth mindset and ability to solve ambiguity and problems independently
- AI-native and fluent use of AI tools such as Claude and ChatGPT in daily work
- Excellent communication skills and ability to explain complex issues clearly
- Comfortable with ambiguity, change, and building processes from scratch in a startup environment
Benefits
- Competitive Salary
- Stock Options
- Performance-based Bonuses
- Fully Remote
- Comprehensive Medical, Vision and Dental Insurance
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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