Senior Communications Advisor creating digital and print content for Ontario’s condominium authority. Supporting CEO communications, marketing, stakeholder relations, and annual corporate reporting.
About the role
- Arc’teryx communications lead guiding Guest Services strategy, content, and change communications. Strengthening global brand alignment, team effectiveness, and guest experience through data-informed improvement.
Responsibilities
- Lead the strategy, execution, and continuous evolution of communications across the Guest Services department
- Ensure Guest Services communications are clear, consistent, and globally aligned with brand guidelines
- Lead and develop a team through clear expectations, regular coaching, performance management, and growth opportunities
- Develop and champion communication strategies supporting Guest Services priorities across global teams
- Create, deliver, and continuously improve global Guest Services communications, including guest-facing content, internal communications, and knowledge resources
- Manage and deliver change communications for business updates, process changes, product launches, and key initiatives
- Manage high-impact and sensitive communications related to business-critical events, service disruptions, policy changes, and other key initiatives
- Partner with regional teams to develop scalable communications adaptable for local markets
- Define communication performance measures and success metrics
- Evaluate communications through data analysis, audits, and frontline feedback
- Identify communication gaps and translate insights into actionable recommendations
- Integrate ReBIRD principles into Guest Services communications
- Maintain and evolve Guest Services Brand Guidelines
- Drive continuous improvement of communication and knowledge resources
- Build cross-functional partnerships aligned with product launches, brand initiatives, operational updates, and business priorities
- Represent Guest Services communications in company-wide initiatives and strengthen organizational alignment
- Evolve communication strategy, measurement, analytics, planning, intake, and prioritization processes
Requirements
- 5+ years of experience in a Communications role, ideally focused on Customer Service, with demonstrable leadership responsibilities
- Bachelor's degree in communications, marketing, journalism, public relations, or a related field, or an equivalent level of experience
- Exceptional verbal and written communication skills
- Additional language skills, such as French, are an asset
- Experience shaping user experience writing for digital or omnichannel customer service environments
- Well-versed in change management and internal communication strategies
- Hands-on experience with content creation tools such as Adobe InDesign
- Proficiency in Microsoft Office
- Ability to manage multiple priorities and deliver high-impact work in a dynamic environment
- Strategic thinking and collaborative mentoring ability
- Proactive problem-solving and continuous improvement mindset
- Ability to thrive in ambiguity and adapt quickly, balancing autonomy and collaboration
- Commitment to doing what is right
- Passion for getting outside and living it
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- Gender-affirming care
- 24/7 Employee Assistance Program (EAP)
- RRSP matching
- Eligibility for Arc'teryx Annual Incentive Plan
- Access to Employee Stock Purchase program (ESPP), where applicable
- Paid time off
- Wellness time
- No Wasted Day program with dedicated paid days to get outside and explore
- Parental leave top-up
- Nesting period for new parents
- Professional development opportunities
- Arc'teryx Academies (outdoor skill-building events)
- Employee Belonging Councils
- Employee discounts
- Pro Deals (exclusive discounted pricing on gear)
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