Field Support Specialist managing RMAs, inventory, shipping, and customer orders. Supporting S&C Electric Canada’s reliable, resilient power - grid equipment operations.
About the role
- Senior Application Engineer developing Salesforce Service and Marketing Cloud solutions for Arc’teryx’s Guest Services and After-Sales operations. Leading platform architecture, integrations, optimization, and AI-enabled solutions.
Responsibilities
- Develop and maintain Salesforce Core Platform features supporting Guest Services and After-Sales operations
- Guide team decisions, product capabilities, and software architecture
- Collaborate with software engineers and cross-functional Agile squads
- Own and lead a medium-sized product domain within the Service Cloud platform
- Serve as a subject matter expert for the product business domain
- Debug systems effectively and efficiently
- Participate in code reviews and mentor others through code reviews and pair programming
- Contribute to common codebases and define team standards
- Present at team meetings for knowledge sharing and raising the technical bar
- Own technical design for moderately complex projects and evaluate solution trade-offs
- Break complex user stories into subtasks and complete them with minimal oversight
- Identify and suggest future work and support evidence-based proposals
- Work effectively with non-technical stakeholders and help correct requirements
- Conduct security assessments and review Salesforce release updates
- Develop technical documentation and lead refactoring and optimization initiatives
- Build complex features integrating with external systems or managed packages
- Foster modularity and code reuse and mentor junior team members
- Design long-term solutions aligned with emerging AI trends using frameworks such as Agentforce
Requirements
- 5+ years of experience developing solutions on Salesforce Service/Sales Cloud within Agile environments
- Technical leadership and deep Salesforce platform expertise
- Proficiency with Salesforce Flows, Apex, Lightning Web Components (LWC), JavaScript, and Aura
- Expertise designing and implementing Salesforce integrations with external systems using REST and SOAP APIs
- Deep Salesforce domain knowledge and ability to balance out-of-the-box capabilities with custom development
- Comprehensive knowledge of Salesforce platform evolution, including Classic, Workflow Rules, and Agentforce
- Experience with Git, GitHub, SFDX, VS Code, version control, and CI/CD practices in Salesforce environments
- 5+ years of experience developing solutions on Marketing Cloud within Agile environments
- Deep understanding of marketing automation technologies and the Marketing Cloud ecosystem, including REST, SOAP APIs, and WSProxy
- Proficiency with AMPscript, SSJS, SQL, HTML, and CSS
- Experience analyzing conversion, unsubscribe, and bounce rates
- Experience managing IP reputation and email deliverability
- Strong command of API integrations and Salesforce Marketing Cloud integrations with external systems and data sources
- Expert-level Salesforce Marketing Cloud experience, including testing and optimizing emails with Litmus and Email on Acid
- Experience implementing GDPR and CCPA compliance processes in Salesforce Marketing Cloud environments
- Great communication, problem solving, and documentation skills
- Proactive root-cause analysis and solution development
- Flexibility and adaptability when faced with ambiguity
- Demonstrated skill outside programming such as DevOps, Performance Optimization, or Monitoring
- Candidates must be eligible to work in Canada
- Remote candidates must be committed to Pacific time zone hours
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- Gender-affirming care
- 24/7 Employee Assistance Program (EAP)
- RRSP matching
- Eligibility for Arc'teryx Annual Incentive Plan
- Access to Employee Stock Purchase program (ESPP) where applicable
- Paid time off
- Wellness time
- No Wasted Day program with dedicated paid days to get outside and explore
- Parental leave top-up
- Nesting period for new parents
- Professional development opportunities
- Arc'teryx Academies (outdoor skill-building events)
- Employee Belonging Councils
- Employee discounts
- Pro Deals (exclusive discounted pricing on gear)
Job title
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Experience level
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Degree requirement
No Education Requirement
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