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Field Service Engineer II, Bulk Elemental Analysis
Posted 3 days ago
About the role
- Field Service Engineer installing and repairing OES, XRF, and XRD systems for Thermo Fisher Scientific customers. Supporting industrial production sites across Ontario through extensive field travel.
Responsibilities
- Install, repair, maintain, qualify, and validate OES, XRF, and XRD systems at customer sites
- Troubleshoot equipment issues, identify root causes, and recommend corrective actions
- Perform preventative maintenance to support instrument reliability and minimize downtime
- Manage service calls, parts inventory, and service documentation through customer management systems
- Serve as a technical connection between customers and Thermo Fisher teams, including Technical Support, Sales, and Engineering
- Provide equipment operation and safety training to customers and colleagues
- Support analytical instrumentation used across mining, metals, cement, batteries, food, chemicals, and other critical production environments
Requirements
- High school diploma with 4+ years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment; or Bachelor’s degree in Science, Engineering, or a related field
- Experience working with optical emission spectroscopy (OES), x-ray fluorescence (XRF), or x-ray diffraction (XRD) instrumentation is a strong plus
- Strong technical troubleshooting and problem-solving skills
- Experience supporting scientific, analytical, or other complex technical equipment
- Strong customer service and communication skills
- Ability to work independently with minimal supervision
- Ability to prioritize multiple service requests and maintain clear documentation
- Comfortable working at customer locations and managing a travel-intensive territory
- Travel up to 70–75% within Ontario and other areas as needed
- Valid driver’s license and safe driving record
- Ability to safely lift 50 lbs. with assistance and regularly lift/carry 25–30 lbs.
- Ability to perform physical activities including standing, walking, kneeling, crouching, reaching, pushing, pulling, and repetitive motions
- Comfortable working in varied customer-site environments
- Adherence to all Good Manufacturing Practices (GMP) Safety Standards
- Ability to work with hazardous/toxic materials
- Ability to lift 40 lbs. without assistance
Benefits
- Annual incentive plan
- Healthcare benefits
- Opportunities for career growth within a global organization
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