Customer Experience Associate processing transactions and recommending banking solutions for TD Canada Trust customers. Delivering accurate, personalized service at the Montréal branch.
About the role
- Freelance German customer service supporting TRETMANN’s rowing machines and sports equipment customers. Handling written Amazon support, incoming calls, returns, and ticket documentation remotely.
Responsibilities
- Respond to customer inquiries via email and Amazon in a friendly and clear manner
- Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
- Answer incoming calls and respond to questions about the products
- Coordinate with logistics and returns teams
- Keep the ticketing system up to date and document inquiries
- Suggest ideas for improving customer service
- Support customers in using rowing machines, pedal exercisers, and other sports equipment
Requirements
- Native-level German, both written and spoken
- Experience in written customer communication
- Confident, accurate, and error-free written communication
- Experience in Amazon customer service
- Knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing
- Experience handling phone calls
- Experience working from home
- Ability to organize your daily work independently and communicate reliably
- Own laptop, USB headset, stable internet connection, and a quiet room for taking calls
- Flexibility regarding working hours
- Basic technical understanding of sports equipment is desirable
- Freelance status and ability to invoice for services
Benefits
- 100% remote work, regardless of where you live
- No commuting and no on-site requirements
- Small team with streamlined communication
- Dedicated contact person from day one
- Comprehensive product training
- Set service hours with no night shifts or weekend work
- Timely payment in euros
- Long-term cooperation
- Flexible hours: 40 hours per week from October to March; 20 to 40 hours per week during the summer, by agreement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Agent d’assurance dommages chez Promutuel Assurance, servant les membres - assurés. Analyse des besoins et proposition de protections auto et habitation adaptées.
Remote customer service representative supporting consumers, healthcare professionals, and retailers for Premier NX’s nutrition - product account. Managing inquiries, orders, complaints, e - commerce, and social - media engagement.
Product Support Specialist supporting SurveyMonkey’s survey and forms platform users. Troubleshooting customer issues across email, chat, and phone while improving service workflows.
Product Support Specialist helping SurveyMonkey users solve product issues via email, chat, and phone. Troubleshooting challenges and improving customer experience for the survey and forms platform.
Remote Field Customer Service Technician servicing LayerZero’s power distribution equipment at customer sites across the US and Canada. Performing commissioning, troubleshooting, maintenance, and emergency response with required travel.
Customer Support Representative helping iClosed users resolve SaaS issues via chat, email, and video. Troubleshooting integrations and improving customer support processes.
Customer Support Specialist supporting CM - Labs’ advanced simulation software and hardware. Troubleshooting customer issues, managing tickets, and escalating complex technical problems.
On - site Desjardins operations support agent processing records, client data, and administrative transactions. Supporting business - centre procedures and liaison activities with Desjardins Group entities.
Customer Success Specialist guiding Splunk customers through technical adoption, health, and optimization. Supporting cybersecurity, observability, and IT operations platforms across Western Canada.