Remote customer service representative supporting consumers, healthcare professionals, and retailers for Premier NX’s nutrition - product account. Managing inquiries, orders, complaints, e - commerce, and social - media engagement.
About the role
- Product Support Specialist supporting SurveyMonkey’s survey and forms platform users. Troubleshooting customer issues across email, chat, and phone while improving service workflows.
Responsibilities
- Support customers by email, chat, or phone
- Troubleshoot issues and guide customers to the best solutions
- Share tips to help customers get the most from SurveyMonkey products
- Collaborate with teammates and other departments to solve challenging issues
- Identify opportunities to automate repetitive work
- Deliver friendly, reliable, solution-focused service
- Champion users as part of the Global Customer Support team
- Work from the Ottawa office up to 1 day per week
Requirements
- 1+ years’ experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment
- Passion for delivering excellent customer service and creating positive experiences
- Critical thinking skills and ability to think on your feet
- Quick learner
- Strong spoken and written communication skills
- Confidence engaging customers by phone, email, or chat
- Flexibility to work across varying shift times to support global customers
- Collaborative mindset and eagerness to learn
- Ability to adapt in a fast-moving environment
- Legally entitled to work in Canada
- Able to meet the specific in-office work requirements
Benefits
- Bonuses may be offered as part of the total compensation package
- Medical, dental, vision, life, and disability insurance
- RRSP matching
- Flexible spending and health savings account
- Paid holidays
- Paid time off
- Employee assistance program
- Flexible, hybrid work environment
- CHOICE Fund programs
- Professional growth and career development opportunities
- Hands-on mentorship, skill-building, and internal mobility opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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