Remote customer service representative supporting consumers, healthcare professionals, and retailers for Premier NX’s nutrition - product account. Managing inquiries, orders, complaints, e - commerce, and social - media engagement.
About the role
- Remote Field Customer Service Technician servicing LayerZero’s power distribution equipment at customer sites across the US and Canada. Performing commissioning, troubleshooting, maintenance, and emergency response with required travel.
Responsibilities
- Perform startup, commissioning, service, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels
- Provide customer support on site and via email and phone
- Maintain timely and detailed service records in the LayerZero system
- Provide emergency response for critical incidents
- Participate in regularly scheduled time slots for LayerZero 24/7 incident response
- Complete field service work at customer sites throughout the US and Canada
- Attend training at LayerZero Headquarters in Aurora, Ohio
Requirements
- Service experience with electric power systems – Required
- Electrical and electronic troubleshooting skills – Required
- Ability to read diagrams and schematics – Required
- Familiarity with programming printed circuit boards via PC based programs – Required
- Safety awareness and electrical PPE knowledge – Required
- Clean driving record – Required
- Travel is required
- Weekend or holiday work may be required
- Electronics or electrical training from military service – Preferred
- Associate degree in electrical field – Preferred
- Military training in electronics or electrical systems
Benefits
- Competitive pay with performance incentives
- 100% company-paid medical, dental, and vision
- 401(k) with company match
- 3 weeks PTO
- 10 paid holidays
- 2 floating holidays
- Personal and professional development opportunities
- Opportunities to improve skills and advance your career
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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