Remote customer service representative supporting consumers, healthcare professionals, and retailers for Premier NX’s nutrition - product account. Managing inquiries, orders, complaints, e - commerce, and social - media engagement.
About the role
- Product Support Specialist helping SurveyMonkey users solve product issues via email, chat, and phone. Troubleshooting challenges and improving customer experience for the survey and forms platform.
Responsibilities
- Help customers by email, chat, or phone
- Troubleshoot issues and guide customers to the best solutions
- Share tips to help customers get the most from SurveyMonkey products
- Collaborate with teammates and other departments to solve challenges
- Improve the overall customer experience
- Identify opportunities to automate repetitive work
- Deliver friendly, reliable, solution-focused customer service
- Report to Sharon in the Customer Support organization
Requirements
- 1+ years’ experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment
- Passion for delivering excellent customer service and creating positive experiences
- Critical thinking skills and ability to think on your feet
- Quick learner
- Strong spoken and written communication skills
- Confidence engaging customers by phone, email, or chat
- Flexibility to work across varying shift times to support global customers
- Collaborative mindset and eagerness to learn
- Ability to adapt in a fast-moving environment
Benefits
- Bonuses may be offered as part of the total compensation package
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- RRSP matching
- Flexible spending and health savings account
- Paid holidays
- Paid time off
- Employee assistance program
- Flexible, hybrid work environment
- CHOICE Fund programs
- In-person collaboration and thoughtfully designed offices
- Career growth and meaningful connections
- Accommodations for applicants with disabilities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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