Remote Ontario customer experience representative supporting Allegion’s security - products customers by phone and email. Resolving orders, warranties, product inquiries and account issues with internal teams.
About the role
- Customer Experience Associate processing transactions and recommending banking solutions for TD Canada Trust customers. Delivering accurate, personalized service at the Montréal branch.
Responsibilities
- Process financial transactions including deposits, withdrawals, and bill payments
- Understand customer needs and recommend suitable banking solutions
- Respond to and resolve customer concerns, escalating non-standard activities when necessary
- Achieve assigned goals and business objectives by promoting banking solutions
- Complete business processes in a timely and accurate manner
- Advise customers clearly on banking solutions and processes
- Promote team effectiveness and participate in personal performance development
- Maintain respectful collaboration and keep coworkers updated on routine activities
- Deliver quality customer experiences
- Recommend operational improvements to achieve operational excellence
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of MS Office (Word, Excel, and Outlook) and internet
- Initiative and accuracy with attention to detail
- Ability to handle several tasks and changing priorities
- Established customer experience skills
- Ability to communicate verbally and in writing with different people in a calm, courteous, and effective manner
- Bilingual and francophone candidates are invited to apply; language needs will be assessed for future positions in Quebec
Benefits
- Base salary
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accessibility accommodations during the interview process
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