Remote Ontario customer experience representative supporting Allegion’s security - products customers by phone and email. Resolving orders, warranties, product inquiries and account issues with internal teams.
About the role
- Représentant bilingue gérant les commandes clients de la réception à la livraison pour une entreprise manufacturière. Coordination des expéditions et suivi avec les équipes internes.
Responsibilities
- Manage customer orders from receipt through delivery
- Enter, verify, and confirm orders in the system
- Validate products, prices, quantities, addresses, and shipping dates
- Follow up on delayed orders and stockouts
- Inform customers of their order status and complete the necessary follow-ups
- Process changes requested after an order has been received
- Coordinate shipments, pickups, and deliveries with the relevant teams
- Process merchandise returns, RMAs, credits, and certain billing requests
- Keep customer records and contact information up to date
- Collaborate with the sales, production, inventory, logistics, transportation, and finance teams
- Participate in problem resolution and ensure a high-quality customer experience
Requirements
- Experience in B2B customer service and order management
- Experience in a manufacturing or distribution environment
- Fluency in French and English, both spoken and written
- Experience with an ERP system; SAP knowledge is a significant asset
- Proficiency in Microsoft Outlook, Word, and Excel
- Ability to manage multiple orders and priorities simultaneously
- Excellent communication and problem-solving skills
- Strong attention to detail, organization, and accuracy
- Team player with the ability to collaborate effectively with different departments
- Availability to work three days per week at the Kirkland office
Benefits
- Possibility of permanent employment following the six-month temporary contract
- Comprehensive training provided
- Hybrid work schedule
- Day shift, Monday to Friday, from 8:00 a.m. to 4:30 p.m.
- Collaborative work environment within an experienced team
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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