About the role

Remote Ontario customer experience representative supporting Allegion’s security-products customers by phone and email. Resolving orders, warranties, product inquiries and account issues with internal teams.

Responsibilities

Communicate with key customers by phone and email regarding product availability, order fulfillment, change orders, programs, pricing and policies
Research, document and administer product warranty programs, including credits, replacements and return material authorizations
Edit, enter and modify customer orders in the business operating system
Advise customers on basic product application
Represent the organization through customer contact and relationship-building
Collaborate with sales, operations, marketing, IT, finance and other internal departments
Gather information for measurement, analysis and reporting
Update business systems to support company processes
Meet service level agreements
Adhere to Allegion Canada Inc. policies and procedures, including Health and Safety

Minimum 2 years related customer service /industry experience
Ability to communicate in a professional, positive, courteous manner with customers, clients, visitors and employees
Understanding of basic customer needs and expectations
Ability to communicate solutions clearly
Ability to establish priorities and manage time effectively
Excellent written and verbal communication skills
Problem-solving skills
Working knowledge of Microsoft Office and manufacturing operating systems
Post-Secondary Education / equivalent years of experience preferred
Ability to work Monday–Friday, 8:00 a.m.–4:30 p.m. EST