Remote Ontario customer experience representative supporting Allegion’s security - products customers by phone and email. Resolving orders, warranties, product inquiries and account issues with internal teams.
About the role
- Customer Care Representative supporting delinquent accounts through calls, emails, payment arrangements, and account updates. Hybrid temporary role with ISC’s UPLevel customer-care business.
Responsibilities
- Communicate with customers by email and phone calls
- Send and receive documents to update accounts
- Find solutions and arrange payments
- Meet weekly call and collection targets
- Complete skip tracing tasks as needed
- Communicate account updates to clients
- Support customers with accounts under 60 days delinquent
- Help customers maintain their accounts in good standing
- Report to the Manager, Debt Recovery
Requirements
- 1–2 years of administrative or customer service experience is an asset, but not required
- Bilingualism in French and English is an asset
- Strong verbal and written communication skills
- Ability to multitask and manage competing priorities
- Comfortable using Microsoft Office, softphone applications, and CRM systems
Benefits
- Hybrid work schedule supporting work–life balance
- Career development and internal growth opportunities
- Education support to help advance your skills
- Opportunities to contribute to meaningful, high-impact work
- Supportive, inclusive workplace built on trust and collaboration
- Recognition programs celebrating contributions and achievements
- Innovative technology
- Sustainable growth
- Investment in diversifying lines of business
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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