Remote Ontario customer experience representative supporting Allegion’s security - products customers by phone and email. Resolving orders, warranties, product inquiries and account issues with internal teams.
About the role
- Bilingual Merchant Support Specialist answering merchant service and technical support calls for Canadian fintech Nuvei. Resolving requests across 24/7 French-English operations.
Responsibilities
- Answer inbound customer service and technical support calls from merchants
- Use documentation and support resources to perform accurately
- Work 7.5-hour shifts with 24/7 availability, including weekends and/or holidays
- Resolve critical or difficult situations professionally and tactfully
- Ensure timely and effective resolution of merchant requests
- Identify trends and report them to support continuous process improvement
- Perform other related tasks essential to company success and merchant satisfaction
- Adapt to new developments while building a long-term career in fintech
Requirements
- Full fluency in English and French (written and spoken)
- High school diploma or equivalent
- Availability for 24/7 shifts, including weekends and/or holidays
- Team-oriented with personal accountability
- Ability to execute well-documented processes and investigate gaps in process documentation
- Strong problem-solving ability
- Excellent written and verbal communication skills in French and English
- Advanced computer, typing, and MS Office skills
- Spanish is an advantage
Benefits
- Evening, weekend, and holiday hours are paid at an additional rate
- Professional skill development and learning opportunities
- Long-term career path within the fintech industry
- Hybrid work arrangement in Montreal
Job title
Job type
Experience level
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