Solutions Consultant acting as a technical advisor throughout the sales cycle at IFS. Collaborating with sales and clients to design and demonstrate solutions using the IFS platform.
About the role
- AI Solutions Engineer at Fluent Software Group developing AI-powered customer service voice agents. Managing client relationships, delivering technical solutions, and driving strategic impact on enterprise projects.
Responsibilities
- Serve as the primary point of contact for stakeholders across Customer Service, Operations, IT, and Digital
- Build trusted relationships with senior leaders and day-to-day operators alike
- Communicate clearly with both executives and frontline managers, adjusting depth and framing to your audience
- Act as the connective tissue between client requirements and our core engineering team
- Map end-to-end customer service workflows and identify the highest-value automation opportunities
- Design and configure conversational AI flows for voice interactions
- Integrate the voice agent with the client's existing systems (CRM, ERP, order management)
- Prototype, test, and iterate rapidly based on real-world call data
- Define and track key performance metrics including call containment, escalation rate, and customer satisfaction
- Deliver a phased rollout plan grounded in a deep understanding of the client's operations
- Present performance reports and business impact cases to senior leadership
- Build the internal case study that will underpin future enterprise deployments
Requirements
- 2+ years of software engineering experience, with exposure to systems integration, API development, or backend development
- Hands-on experience building or integrating software in a professional setting, including working with REST APIs, webhooks, or scripted workflows
- Experience working with large enterprise customers and navigating complex stakeholder environments
- Familiarity with CRM platforms such as Salesforce, Microsoft Dynamics, or SAP
- Experience with AI, automation, contact centres, or voice technology is a strong advantage — especially if you have worked with conversational AI platforms, LLM APIs, or voice agent tooling
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Strategic Solutions Consultant at Hootsuite enhancing client engagement through technical and subject matter expertise. Collaborating with teams to deliver tailored solutions that connect clients with their audiences.
Senior Solutions Engineer managing technical pre - sales processes for Pressable’s WordPress hosting solutions. Collaborating with sales teams and architecting tailored solutions for prospective customers.
Manager, Data Analytics, Solution Architect at EY enhancing information management capabilities through data interpretation and innovative approaches. Collaborating with clients to support better decision making and regulatory compliance.
Software Implementation Consultant at PointClickCare implementing solutions for healthcare providers. Collaborating with customers to enhance outcomes in Long - Term and Post - Acute Care settings.
Strategic technical leader responsible for integrating partners onto Remote's platform. Combining API expertise with consultative skills to expand Remote's ecosystem.
Solutions Consultant providing technical support and customer training for BotCity's Intelligent Automation platform. Ensuring customer satisfaction and contributing to strategic growth plans in a global remote setting.
LP
OFSAA Solutions Architect
LinkedIn Recruiter Post
OFSAA Solutions Architect with 10+ years experience and strong OFSAA (E4) expertise for Loan IQ data integration. Contract position with hybrid work (3 days onsite in Toronto).
AI Solutions Manager leading AI and automation project engagements at Treewalk. Driving client solutions and internal AI adoption for a growing accounting firm.
AI Solution Architect shaping AI use cases from idea to delivery at major financial services client. Defining solution architectures and driving platform consolidation with Microsoft Foundry expertise.