Tech Platform Lead architecting Collabria’s Azure, API, integration and digital platforms for Desjardins, North America’s largest cooperative financial group. Leading governance, incidents, delivery support and supplier technology decisions.
About the role
- Dental Software Implementation Specialist ensuring smooth onboarding for ClearDent customers. Providing project management and training while collaborating with the product management team.
Responsibilities
- Ensure a smooth onboarding experience for our customers by providing project management, coordination and training
- Perform on-site training, remote training, and consultative services
- Create educational materials and conduct webinars
- Build lasting relationships with our customers to ensure success
- Maintain accurate histories of customer contacts and training records in our CRM system
- Work with product management to improve software applications and services
- Other duties as assigned
Requirements
- 2 years of dental practice management experience is required
- 1 year of training experience or equivalent
- Public speaking skill
- Independent worker
- Ability to train in a variety of settings and to a variety of experience levels
- Strong customer relationship-building skills
- Organization and accurate record-keeping are imperative in this role
- Preference for those with ClearDent software experience
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