About the role

Technical Support Advisor assisting dental clinics in Quebec by providing support for Dentitek software. Playing a key role in improving client experience, resolving technical issues and ensuring smooth operations.

Responsibilities

Quickly understand users' concerns and propose concrete, clear, and appropriate solutions.
Assist dental teams in the optimal use of the software: patient records, scheduling, billing, insurance and more.
Resolve technical and functional issues while explaining solutions in simple, non-technical terms.
Play a key role in the customer experience by turning each support request into a positive interaction.
Collaborate with internal teams to continuously improve the product and processes.
Actively contribute to the quality and reliability of a tool essential to clinic operations.
Document all interactions, issues and solutions in the support system.
Provide remote Level 1 support to clients by phone and email and escalate complex cases to the appropriate level.

Experience in the dental field and knowledge of Dentitek software (recommended).
Experience in technical support or customer service.
Good understanding of dental clinic operations (scheduling, billing, patient records, imaging, etc.).
Ability to explain technical concepts in simple terms.
Proficiency with digital tools and software environments.
Analytical and problem-solving skills.
Organized, autonomous and detail-oriented.
Excellent spoken and written French and intermediate English.