AI Agent Engineer developing state - of - the - art AI Agents at Cresta for contact centers. Collaborating with teams to deploy solutions that enhance customer insights and workflows.
About the role
- Head of AI defining and operationalizing a comprehensive AI strategy across 30+ SaaS companies at Fluent Software Group. Focused on driving revenue growth and operational efficiency with AI capabilities.
Responsibilities
- Define and execute a group-wide Agentic AI strategy across 30+ SaaS businesses, focused on deploying autonomous, decision-capable systems that drive measurable revenue growth and operational efficiency.
- Design and operationalize production-grade agent architectures, including multi-agent systems, orchestration layers, tool use, memory frameworks, and secure LLM integrations.
- Own ROI accountability for agent deployments, prioritizing high-impact use cases where autonomous agents meaningfully reduce cost, increase speed, or unlock new product value.
- Establish scalable infrastructure standards, including data pipelines, evaluation frameworks, guardrails, monitoring, and MLOps for agent lifecycle management.
- Embed agents directly into products and internal workflows, moving beyond copilots to systems that can execute, reason, and act within defined boundaries.
- Create cross-portfolio leverage, developing repeatable agent frameworks that can be adapted across heterogeneous tech stacks and business models.
- Build and scale a central Agentic AI capability, influencing CEOs and product leaders while shaping long-term competitive advantage at the group level.
Requirements
- Proven experience implementing AI/ML solutions in production SaaS environments.
- Hands-on technical capability (comfortable reviewing architecture, models, and code-level decisions).
- Experience shipping AI features that drive measurable commercial impact.
- Builder mindset: executes, prototypes, and drives implementation.
- High agency and self-starter; comfortable operating in ambiguity.
- Creative and systems-level thinker who identifies leverage opportunities.
- Strong problem solver with commercial acumen.
- Confident influencing senior stakeholders and driving alignment across organizations.
Benefits
- Competitive Offer: Compensation, Health, dental, vision, PTO, and more
- High Autonomy, High Impact: Own your work from Day 1
- Serious Career Growth: Exposure to M&A, integration, and scaling operations
- Learning-Driven Culture: We invest heavily in talent development
- Entrepreneurial Energy: No two days look the same
- Team-First Mindset: Regular events, collaboration, and global connections
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