Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- General Manager, AI responsible for launching new high-impact business lines at Toptal. Driving business strategy, growth, and operations in a global remote-first environment.
Responsibilities
- Your primary objective will be to ensure the success of the business, the single accountable owner for the business P&L.
- You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect.
- As you build your business strategy, you will analyze market and industry opportunities and identify those with the highest potential.
- Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product-market fit.
- Critical for success is your ability to work both on the front lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Legal, Finance, and Sales.
- Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement.
- This highly visible position demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth.
- In the first week, expect to onboard and integrate into Toptal, learn Toptal’s business model, our value proposition, and our story, and shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
- In the first month, understand our go-to-market model across SMB and Enterprise and be able to articulate Toptal’s capabilities and differentiators, conduct market and industry research, identify opportunities, and form your hypothesis for business positioning, partner closely with Marketing to research and validate the market opportunity, and build your initial GTM strategy and offerings.
- In the first three months, partner with Senior Leadership, New Businesses, Marketing, and Talent Operations to develop a robust launch strategy and start executing your GTM strategy leveraging internal cross-functional support from Legal, Finance, and others.
- In the first six months, assess the AI division’s progress against key milestones, refine AI roadmaps, and ensure alignment with business objectives, and ensure successful integration and scaling of AI solutions across the client organization.
- In the first year, broaden Toptal’s reach into key industry and subsectors through AI tools & products, continue scaling the infrastructure required for execution, and achieve product-market fit and successfully realize your core business.
Requirements
- Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
- 10+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles.
- 3+ years managing a business specifically with P&L ownership.
- Experience working in a professional services organization, driving business growth.
- Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch.
- Experience at a technology or hyper-growth company is strongly preferred.
- Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
- Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.
- Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization. You can develop positive relationships across the business to partner on key initiatives and gain consensus on processes and strategies.
- Experience with marketing technology and automation, including familiarity with marketing platforms, CRMs, and other technologies.
- Experience establishing high-impact, revenue-generating commercial relationships.
- Confidence in your analysis abilities, with proven success in delivering results in ambiguous and sophisticated project efforts.
- Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals.
- Strong command over a P&L and financial metrics.
- Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.
- Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
- Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
- Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
- Quality. You take pride in everything you deliver as a reflection of yourself.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Benefits
- None specified
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