Application Support Analyst troubleshooting travel applications for HIS Canada Travel, a wholesale and retail travel company. Supporting business units, vendors, and IT teams across Toronto or Montreal hybrid operations.
About the role
- Technical Support Engineer responsible for application installations and 24×7 production support. Collaborate across teams to ensure high service availability and customer satisfaction.
Responsibilities
- Perform application installations, upgrades, and configuration across Customer test and production environments.
- Execute deployment activities using Azure DevOps release pipelines.
- Follow change management processes to ensure safe and reliable releases.
- Validate deployments and coordinate with the cross-functional teams.
- Monitor and manage CI/CD pipelines to ensure successful releases.
- Troubleshoot deployment failures and environment-related issues.
- Provide L2/L3 technical support for hosted applications and infrastructure.
- Participate in on-call rotations for incident response and resolution.
- Document known issues, resolutions, and best practices.
Requirements
- 3+ years of experience in technical support, hosting operations, or application support roles.
- Experience deploying and supporting enterprise applications.
- Strong troubleshooting skills across application, server, and networking layers.
- Familiarity with Windows/Linux server environments.
- Understanding of change management and release processes.
- Willingness to work in a 24×7 support model, including on-call rotations.
Benefits
- Competitive compensation
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Associate Customer Support Engineer supporting enterprise customers using Flashpoint’s Ignite cybersecurity intelligence platform. Troubleshooting SaaS, API, SAML, and data issues while improving support documentation.
LP
Linux Desktop Support Engineer
LinkedIn Recruiter Post
We're hiring a Linux Desktop Support Engineer in North York, ON (hybrid). Requires strong Linux admin, troubleshooting, and container experience.
IT Support Technician supporting SysGen Solutions Group’s managed services and internal IT operations in Calgary. Monitoring systems, troubleshooting devices, and assisting clients and employees.
Senior Support Engineer troubleshooting OpenAI API infrastructure for strategic enterprise customers. Designing observability, incident response, and automation processes for reliable AI deployments.
AI Support Engineer troubleshooting complex OpenAI platform issues for enterprise customers. Automating support workflows and partnering with Engineering, Product, and Go - To - Market teams.
Support Engineer enabling onboarding, decommissioning, SQL migrations, and escalated platform support for veterinary software customers. Partnering with engineering, customer success, and implementation teams on reliable technical solutions.
Technical Support Analyst providing Tier 2 support for Achievers’ employee recognition and rewards platform. Troubleshooting integrations, migrations, upgrades, and client technical issues from Toronto.
Cloud Support Engineer supporting Ingenico’s hosted payment - acceptance solutions. Managing deployments, databases, servers, networking, troubleshooting, and customer onboarding in Toronto.
LP
OnBase Support Engineer (L3)
LinkedIn Recruiter Post
We are hiring an OnBase Support Engineer (L3) for a contract role in Toronto, ON. Requires 6 - 8 years of experience with OnBase/ECM and SQL Server, strong L3 support skills, and expertise in workflow optimization.