Technical Support Engineer supporting CrashPlan’s cyber - ready data resilience platform. Diagnosing customer issues across operating systems, networks, databases, and deployment environments.
About the role
- Technical Support Engineer responsible for application installations and 24×7 production support. Collaborate across teams to ensure high service availability and customer satisfaction.
Responsibilities
- Perform application installations, upgrades, and configuration across Customer test and production environments.
- Execute deployment activities using Azure DevOps release pipelines.
- Follow change management processes to ensure safe and reliable releases.
- Validate deployments and coordinate with the cross-functional teams.
- Monitor and manage CI/CD pipelines to ensure successful releases.
- Troubleshoot deployment failures and environment-related issues.
- Provide L2/L3 technical support for hosted applications and infrastructure.
- Participate in on-call rotations for incident response and resolution.
- Document known issues, resolutions, and best practices.
Requirements
- 3+ years of experience in technical support, hosting operations, or application support roles.
- Experience deploying and supporting enterprise applications.
- Strong troubleshooting skills across application, server, and networking layers.
- Familiarity with Windows/Linux server environments.
- Understanding of change management and release processes.
- Willingness to work in a 24×7 support model, including on-call rotations.
Benefits
- Competitive compensation
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Support Engineer resolving CRM, integration, and data issues for dealer management software. Supporting equipment dealerships through SQL diagnostics, APIs, monitoring, and AI - assisted workflows.
Support Analyst resolving complex application, data, integration, and SQL issues for Cayenta’s utility and government software customers. Using AI - enabled tools, customer support expertise, and root - cause analysis.
Support Analyst troubleshooting Cayenta’s utility enterprise software and CIS issues. Investigating applications, data, integrations, and SQL problems for North American customers.
Support Analyst troubleshooting Cayenta enterprise software, CIS, data, integrations, and SQL issues. Supporting utility and local - government customers through remote investigation and documentation.
Remote contract developer designing and supporting SAP mobile applications. Building MDK solutions integrated with SAP BTP, S/4HANA, and enterprise services.
L3 support engineer resolving complex enterprise networking and AV issues for NETGEAR customers. Escalating incidents, validating fixes, and supporting NETGEAR connectivity products remotely.
Senior Support Engineer supporting municipal software used by 1,300+ local governments. Diagnosing issues, improving documentation and AI support, and building trusted clerk relationships.
Customer Success Associate supporting Wordly’s real - time translation platform through technical support and glossary development. Managing customer materials, ticket triage, validation, and consultative guidance.
Systems Integration Support Technician integrating 1VALET smart - building IoT technology. Supporting security contractors with programming, commissioning, troubleshooting, and client - site deployments.