UX Lead transforming credit - union public websites from Forge/OpenText CMS at Aequilibrium. Defining information architecture, content strategy, member journeys and reusable components.
About the role
- Senior Learning Experience Designer developing high impact learning solutions at Mitratech, focusing on instructional design and eLearning in a global environment.
Responsibilities
- Lead needs analyses and performance consulting conversations with business stakeholders
- Define learning strategy, objectives, and success metrics aligned to business outcomes
- Write high-quality scripts, storyboards, facilitator guides, and workbooks that are clear and on brand
- Apply adult learning principles (ADDIE, SAM, Bloom's Taxonomy) to structure content effectively
- Design end to end learning journeys for onboarding, leadership, and skills programmes
- Present learning proposals and program recommendations to L&D and HR Leadership
- Lead SME engagement: facilitate content workshops, manage feedback cycles, and maintain stakeholder alignment
- Evaluate programme impact using Kirkpatrick or similar frameworks; report findings in plain, executive ready language
- Lead development of complex interactive courses in Articulate Storyline and Rise 360, helping to mentor other team members in quality and knowledge
- Package and publish SCORM/xAPI-compliant modules; own LMS configuration and troubleshooting
- Produce and direct supporting assets — graphics, screen recordings, animations, and short-form video to a polished standard
- Establish and maintain QA processes and development standards across the L&D team
- Own reporting on course effectiveness and translate into clear recommendations for improvement
Requirements
- 5+ years in L&D roles spanning both instructional design and eLearning development
- Expert level proficiency in Articulate 360 (Storyline + Rise)
- Understand adult learning theory and instructional design models
- Experience with SCORM/xAPI and an enterprise LMS
- Ability to write clearly and translate complex content for non-expert audiences
- Comfortable managing multiple projects and SME relationships simultaneously
- Excellent written and verbal communication skills in English with the ability to write for learners, present to leaders, and facilitate workshops with SME’s.
Benefits
- Equal-opportunity employer
- Values diversity at all levels
- Consideration for employment without regard to various statuses.
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