Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Bilingual Cloud Resiliency Architect supporting clients through technical engagements aimed at improving cloud environment reliability and recoverability. Working with Microsoft Azure and disaster recovery strategies.
Responsibilities
- Assess the resilience posture of client environments, both technically and operationally.
- Analyze the effectiveness of disaster recovery (DR) plans, business continuity (BC) strategies, and Major Incident Response Plans (MIRP/PRIM).
- Conduct in-depth technical analyses of cloud infrastructure, application dependencies, observability configurations, and failover capabilities.
- Review and enhance Major Incident Response Plans (MIRP/PRIM), including escalation protocols, incident communication plans, recovery sequences/runbooks, and impact mitigation strategies.
- Identify risks, vulnerabilities, and single points of failure within workloads and operational processes.
- Recommend improvements aligned with the Azure Well-Architected Framework, SRE principles, and ITIL practices.
- Collaborate with client teams to understand RTO/RPO objectives, recovery workflows, and coordination models for major incidents.
- Produce professional client-facing documentation summarizing technical findings and process maturity recommendations.
Requirements
- Minimum of 2+ years of hands-on experience in the following areas
- Strong expertise in designing high availability (HA) and disaster recovery (DR) solutions in Microsoft Azure.
- Solid understanding of Azure architecture, including infrastructure, availability zones, backup/restore services, and monitoring solutions.
- Familiarity with native cloud resilience patterns and Site Reliability Engineering (SRE) methods.
- Proven ability to assess and design Major Incident Response Plans (MIRP/PRIM) aligned with operational SLAs and the organization’s risk tolerance.
- Experience in business continuity planning, incident response coordination, and process maturity assessments.
- Excellent verbal and written communication skills for technical and executive audiences.
- Previous experience in technical consulting or technology assessment engagements.
Benefits
- Compensation at Avanade varies based on multiple factors
- Salary ranges
- Employee benefits in Canada
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