Bilingual technology consultant supporting Manulife financial advisors with escalated IT issues, Microsoft 365, cybersecurity, and technology adoption across Eastern Canada.
About the role
- Bilingual Nurse Case Manager supporting patients, providers, and therapy access for Cencora’s Canadian pharmaceutical services. Coordinating case management, funding, adherence, and adverse-event reporting.
Responsibilities
- Provide support to patients and health care providers regarding Patient Support services, specific diseases, and therapies
- Assist patients and caregivers with assessments related to Patient Support services
- Liaise between patients, families, and health care providers regarding medication access
- Address inquiries about program services, disease states, and products
- Provide ongoing support to promote patient adherence
- Refer patients to health care providers for clinical questions beyond program materials
- Document patient information and interactions in electronic patient records
- Review and update files throughout the patient journey
- Follow case-management protocols, including data collection, follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary health care providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training
- Attend pharmaceutical and patient meetings, conferences, and work with patient associations and advocacy groups
- Coordinate with health care providers, pharmacies, and infusion/injection clinics regarding treatment logistics and issue resolution
- Communicate with the manager, team, and client regarding patient-case management
- Assist with training new Nurse Case Managers and provide feedback on protocols, databases, and processes
- Report adverse events and severe adverse events according to program procedures
- Perform other assigned duties and tasks, including possible standby/on-call work
Requirements
- Diploma in health care or a related field; bachelor’s degree preferred
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- Ability to solve problems and work both independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to work effectively across different functions and within a small team
- Excellent teamwork skills and willingness to provide feedback
- Ability to consistently deliver high-quality professional work in a fast-paced environment
- Strong team leadership skills, including leading, managing, motivating, and training a high-performing team
- Experience delegating and assigning tasks/work within a team
- Ability to think logically, clearly, and conceptually, while demonstrating creativity and innovation
- May be required to be on standby/on call
Benefits
- Medical, dental, and vision care
- Comprehensive wellness benefits covering physical, emotional, financial, and social aspects
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
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