Import transportation supervisor leading logistics operations, compliance, and client service execution at Mohawk Global. Coaching teams, improving performance, and developing future leaders.
About the role
- Claims Leader in GCS Property Claims team at Aviva Canada. Leading performance, coaching, and improvement in claims handling processes for commercial property.
Responsibilities
- Lead a team of Commercial Property specialists (Examining + Direct handled claims)
- Identify, assess and retain the best possible talent to strengthen our business
- Support training and develop their capability in the role and work with them to support career aspirations while managing their performance
- Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.
- Lead effectively and positively through implementation of change.
- Ensure technical development of claims file handlers
- Collaborate with internal stake holders such as underwriting, vendor managers and account managers to ensure we are fulfilling the Aviva value proposition
- Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
- Participate in the Quality assurance program for your team.
- Clearly articulate and effectively communicate the link between our purpose, strategy, commitment, and our culture.
- Maintain the accuracy and integrity of the financial information collected in Aviva systems.
Requirements
- CIP or FCIP Industry designation
- University Degree or College Diploma or equivalent
- Property technical work experience
- 10 + years of working in Claims / insurance industry experience with a solid understanding of Commercial Property
- Previous leadership experience
- Leading people through change
- Performance management and career development of others
- Technical competence in Commercial insurance
- Excellent verbal and written communication skills
- Computer proficiency; Excel, Word, PowerPoint, Outlook
- Ability to gain insight from data to improve the performance of our people
- Sound decision making and problem-solving skills.
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
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