Claims Leader in GCS Property Claims team at Aviva Canada. Leading performance, coaching, and improvement in claims handling processes for commercial property.
Responsibilities
Lead a team of Commercial Property specialists (Examining + Direct handled claims)
Identify, assess and retain the best possible talent to strengthen our business
Support training and develop their capability in the role and work with them to support career aspirations while managing their performance
Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.
Lead effectively and positively through implementation of change.
Ensure technical development of claims file handlers
Collaborate with internal stake holders such as underwriting, vendor managers and account managers to ensure we are fulfilling the Aviva value proposition
Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
Participate in the Quality assurance program for your team.
Clearly articulate and effectively communicate the link between our purpose, strategy, commitment, and our culture.
Maintain the accuracy and integrity of the financial information collected in Aviva systems.
Requirements
CIP or FCIP Industry designation
University Degree or College Diploma or equivalent
Property technical work experience
10 + years of working in Claims / insurance industry experience with a solid understanding of Commercial Property
Previous leadership experience
Leading people through change
Performance management and career development of others
Technical competence in Commercial insurance
Excellent verbal and written communication skills
Computer proficiency; Excel, Word, PowerPoint, Outlook
Ability to gain insight from data to improve the performance of our people
Sound decision making and problem-solving skills.
Benefits
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
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