Rental operations supervisor leading CAT equipment rental teams, fleet utilization, customer delivery, and financial performance. Onsite at Artemis B.W Mine in Prince George.
About the role
- Import transportation supervisor leading logistics operations, compliance, and client service execution at Mohawk Global. Coaching teams, improving performance, and developing future leaders.
Responsibilities
- Lead the day-to-day execution, performance, and development of an import transportation team
- Ensure consistent service quality and timely communication across all accounts
- Support resolution of client escalations and service concerns before manager involvement
- Improve client satisfaction and retention while maintaining alignment with client SOPs and service expectations
- Oversee daily team workflow, capacity planning, and operational execution
- Monitor productivity, service levels, operational performance, KPIs, and workflow risks
- Ensure compliance with internal SOPs, regulatory requirements, and service standards
- Implement process improvements to increase efficiency and consistency
- Act as the primary escalation point for Team Leads and operators
- Resolve operational issues at team level and coach employees through solutions
- Identify root causes and implement corrective actions
- Conduct regular bi-weekly or monthly 1:1 meetings focused on development, behavioral coaching, and career progression
- Lead quarterly performance reviews and align development goals
- Foster trust-based communication and deliver difficult performance and accountability conversations
- Collaborate with leadership on performance improvement plans, corrective actions, and termination decisions
- Serve as communication bridge between frontline teams and management
- Promote cross-functional collaboration with Customs Brokerage, Exports, Account Management, and leadership
- Ensure billing accuracy, shipment profitability awareness, and operational cost control
- Reduce financial exposure through compliance and documentation oversight
- Support KPI tracking, operational reporting, and team performance reviews
- Maintain accurate operational records and system integrity
- Reinforce process discipline to minimize errors and service failures
- Build employee growth, accountability, engagement, independence, and future leadership readiness
- Perform other duties as assigned
Requirements
- Advanced knowledge of import transportation operations, workflows, and compliance
- Strong proficiency in CargoWise and operational systems
- Understanding of service metrics, operational KPIs, and workflow analytics
- Strong knowledge of customer SOPs and escalation procedures
- Team workload planning and prioritization
- Performance management
- Process improvement and efficiency optimization
- Customer relationship management
- KPI interpretation and action planning
- Risk management and service recovery
- Advanced 1:1 leadership and coaching skills
- Performance accountability and behavioral coaching
- Career pathing and employee development
- Performance improvement planning
- Difficult conversations and conflict management
- Termination and corrective action management
- Talent identification and succession planning
- Leadership presence and emotional intelligence
- 5+ years of international transportation or freight forwarding experience
- 2+ years of leadership, Team Lead, or supervisory experience
- Strong understanding of import operations, compliance, and client service execution
- Proven ability to manage team performance and operational priorities
- Demonstrated leadership in coaching, accountability, and employee development
- CargoWise advanced proficiency
- Preferred: experience with KPI reporting and performance analysis
- Preferred: cross-functional knowledge of customs brokerage and export operations
- Preferred: experience leading process improvement initiatives
- Ability to use standard office equipment
- Ability to lift items under 25 pounds and bend, stand, and walk short distances as required
Benefits
- Employee-centric organization
- Great Place To Work certified for thirteen years
- Equal opportunity employment
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Degree requirement
No Education Requirement
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