Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- Technical Support Administrator providing comprehensive technical support for artists in VFX and animation studio environments. Focusing on user accounts, device management, and production support.
Responsibilities
- Provide day-to-day technical support for artists and production teams across Windows, macOS, and Linux workstations.
- Troubleshoot hardware, software, and network issues with a strong focus on customer service and clear communication.
- Assist artists with issues in key VFX/animation applications such as Maya, Houdini, Nuke, and Blender.
- Manage user accounts, permissions, and workstation configurations through Active Directory and related administration tools.
- Support Microsoft Entra (Azure AD)–based identity workflows including MFA, conditional access, and hybrid identity setups.
- Deploy and image workstations using tools such as WDS, FOG, or Clonezilla.
- Maintain accurate documentation and asset tracking.
- Lift and move equipment up to 50 lbs as required.
- Diagnose and resolve networking issues including DNS, DHCP, VLANs, VPNs.
- Support render farm operations using tools such as Deadline or Qube.
- Troubleshoot pipeline-related issues including permissions, environment variables, and file pathing.
Requirements
- 3+ years of technical support or IT administration experience in a VFX, animation, gaming, or creative studio environment.
- Strong expertise with Windows, macOS, and Linux operating systems.
- Solid understanding of networking fundamentals and studio storage systems (NAS/SAN).
- Advanced PowerShell skills for automation and troubleshooting.
- Experience supporting render farms and distributed compute environments.
- Strong problem-solving ability and communication skills.
- Excellent documentation habits and attention to detail.
Benefits
- Flexible work environment
- Extended Health and Wellness from day 1
- RRSP matching
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