About the role

Technical Support Administrator providing comprehensive technical support for artists in VFX and animation studio environments. Focusing on user accounts, device management, and production support.

Responsibilities

Provide day-to-day technical support for artists and production teams across Windows, macOS, and Linux workstations.
Troubleshoot hardware, software, and network issues with a strong focus on customer service and clear communication.
Assist artists with issues in key VFX/animation applications such as Maya, Houdini, Nuke, and Blender.
Manage user accounts, permissions, and workstation configurations through Active Directory and related administration tools.
Support Microsoft Entra (Azure AD)–based identity workflows including MFA, conditional access, and hybrid identity setups.
Deploy and image workstations using tools such as WDS, FOG, or Clonezilla.
Maintain accurate documentation and asset tracking.
Lift and move equipment up to 50 lbs as required.
Diagnose and resolve networking issues including DNS, DHCP, VLANs, VPNs.
Support render farm operations using tools such as Deadline or Qube.
Troubleshoot pipeline-related issues including permissions, environment variables, and file pathing.

3+ years of technical support or IT administration experience in a VFX, animation, gaming, or creative studio environment.
Strong expertise with Windows, macOS, and Linux operating systems.
Solid understanding of networking fundamentals and studio storage systems (NAS/SAN).
Advanced PowerShell skills for automation and troubleshooting.
Experience supporting render farms and distributed compute environments.
Strong problem-solving ability and communication skills.
Excellent documentation habits and attention to detail.