Production Support Analyst ensuring stability of enterprise systems and troubleshooting issues. Collaborating with teams for timely incident resolution in a hybrid work environment.
About the role
- Technical Support Administrator providing comprehensive technical support for artists in VFX and animation studio environments. Focusing on user accounts, device management, and production support.
Responsibilities
- Provide day-to-day technical support for artists and production teams across Windows, macOS, and Linux workstations.
- Troubleshoot hardware, software, and network issues with a strong focus on customer service and clear communication.
- Assist artists with issues in key VFX/animation applications such as Maya, Houdini, Nuke, and Blender.
- Manage user accounts, permissions, and workstation configurations through Active Directory and related administration tools.
- Support Microsoft Entra (Azure AD)–based identity workflows including MFA, conditional access, and hybrid identity setups.
- Deploy and image workstations using tools such as WDS, FOG, or Clonezilla.
- Maintain accurate documentation and asset tracking.
- Lift and move equipment up to 50 lbs as required.
- Diagnose and resolve networking issues including DNS, DHCP, VLANs, VPNs.
- Support render farm operations using tools such as Deadline or Qube.
- Troubleshoot pipeline-related issues including permissions, environment variables, and file pathing.
Requirements
- 3+ years of technical support or IT administration experience in a VFX, animation, gaming, or creative studio environment.
- Strong expertise with Windows, macOS, and Linux operating systems.
- Solid understanding of networking fundamentals and studio storage systems (NAS/SAN).
- Advanced PowerShell skills for automation and troubleshooting.
- Experience supporting render farms and distributed compute environments.
- Strong problem-solving ability and communication skills.
- Excellent documentation habits and attention to detail.
Benefits
- Flexible work environment
- Extended Health and Wellness from day 1
- RRSP matching
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Support Engineer for Data & Analytics operations at Sun Life. Responsible for maintaining core legacy applications and safeguarding client data across Cloud technologies.
WordPress Support Developer maintaining and improving live client websites for a Canada - based digital marketing agency. Focused on troubleshooting, bug fixes, and ensuring optimal website performance with multiple CMS platforms.
Mechanical Lab Support Technician responsible for validation procedures in aerospace and regulated industries. Engaging in core testing and validation processes with a focus on environmental stress and equipment management.
Systems Administrator and Support Engineer providing desktop support and systems administration at CMiC. Managing cloud infrastructure while resolving end - user technical issues in a hybrid work environment.
Customer Support Developer at Airbyte focusing on database support and integration development. Collaborating with customers to ensure effective data movement and integration.
Customer Support Engineer providing technical assistance for Upbound's cloud - native solutions. Resolving complex customer inquiries and collaborating with Product, Engineering, and Customer Success teams.
Technical Support Engineer resolving customer inquiries with technical support for Leadpages. Collaborating with teams and managing customer communications remotely from Victoria, Canada.
Trading Systems Support Analyst supporting Order Management Systems at Picton Mahoney Asset Management. Resolving technical issues and enhancing system performance for investment platforms.
Technical Support Specialist assisting clients with application issues for health service providers. Collaborating with technical teams and enhancing system reliability through effective troubleshooting and documentation.