Employment Specialist counselling newcomers through S.U.C.C.E.S.S., a Canadian multicultural social services agency. Delivering career planning, employment webinars, job - search support, and employer connections.
About the role
- Member Resolution Specialist resolving vehicle claims and member concerns for Evo Car Share, BCAA’s British Columbia car-sharing service. Investigating incidents and coordinating repairs, recoveries, and operational follow-up.
Responsibilities
- Take ownership of member claims from start to finish
- Investigate vehicle damage and incidents, determine liability, and coordinate next steps
- Partner with ICBC, Fleet, and Member Services teams to support repairs and resolve claims
- Communicate with members throughout the claims process
- Manage escalated member concerns and identify solutions balancing member needs with business objectives
- Review accident and damage reports and maintain accurate documentation
- Conduct investigations into unreported vehicle damage
- Coordinate damage fee recoveries, payment arrangements, and claim-related follow-up
- Support billing, member registrations, reimbursements, fleet follow-ups, and administrative activities
- Identify opportunities to improve processes, reduce costs, and enhance the member experience
- Contribute to projects and initiatives supporting Evo’s growth and success
Requirements
- A diploma in Business Administration or a related field, or an equivalent combination of education and experience
- Three or more years of experience in claims, customer service, operations, administration, or a related field
- Experience working with automobile insurance claims is considered an asset
- Exceptional verbal and written communication skills
- Strong problem-solving, analytical, and decision-making abilities
- Experience managing competing priorities and meeting deadlines in a fast-paced environment
- Confidence handling difficult conversations and resolving conflicts professionally
- Intermediate proficiency with Microsoft Office applications, including Outlook, Word, and Excel
- Experience using CRM systems and maintaining accurate records
- Collaborative mindset, strong sense of ownership, and commitment to continuous improvement
- Ability to accommodate changing scheduling requirements as business needs evolve
Benefits
- Performance bonus target of 5%, with the opportunity to earn up to 9%
- BCAA benefits
- Learning and growth opportunities
- Career advancement and personal development programs
- Wellness account
- Flexfits Benefits Program
- Health care spending account
- Pension plan
- Other perks and programs to help build personal wealth
- BCAA membership with access to deals and discounts
- Accessible, inclusive employment support
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