Product Owner managing personal deposit strategy, pricing, profitability, and member experiences. Supporting Servus Credit Union’s mission to reinvest earnings in members and Alberta communities.
About the role
- Product Manager leading BCLC’s retail digital signage and media network. Shaping roadmaps, digital experiences, KPIs, and vendor delivery for responsible gambling entertainment.
Responsibilities
- Create and share the product vision and roadmap with managerial guidance
- Lead the product through its lifecycle based on customer needs, market problems, and business objectives
- Define and lead the vision and execution of BCLC’s retail digital signage and media network
- Manage the product roadmap and lifecycle
- Optimize digital experiences across the retail network
- Identify opportunities to enhance customer, retailer, and business value
- Present product vision to stakeholders and build cross-functional relationships
- Collect, track, and prioritize lifecycle and product improvements
- Determine appropriate product sunsetting, transition to end-of-life, replacement, or discontinuation
- Align product delivery with corporate strategy and identify outcome gaps
- Report product-team deliverables, progress, and status to managers and stakeholders
- Identify risks and opportunities and develop risk-mitigation strategies
- Lead and manage vendor relationships where applicable
- Define user journeys, product KPIs, and SLAs with stakeholders
- Prepare requirements documentation and regulatory-facing documents
- Present product ideas and strategies to leadership for feedback and acceptance
- Support and guide cross-functional teams and resolve complex delivery challenges
Requirements
- A combination of education, experience, and demonstrated skills may be considered
- Bachelor’s degree in Business Administration, Information Technology Management, or a related discipline
- 3 to 5 years of relevant experience
- Strong knowledge of Agile methodologies and tools
- Understanding of and exposure to vendor management
- Knowledge of retail technology, digital signage, and/or digital media networks
- Understanding of data analytics, product performance metrics, and KPI development
- Advanced technical writing skills, including report and procedure documentation
- Advanced strategic thinking and research skills
- Ability to identify and mitigate product-development risks
- Expert user of Microsoft Office Suite, including Word, Excel, and Outlook
- Ability to influence without authority
- Advanced business acumen, communication, presentation, interpersonal, time-management, organizational, and multitasking skills
- Ability to translate technical concepts for non-technical users
- Ability to solve problems, resolve conflicts, and navigate complex organizational challenges
- Team leadership and change-management capabilities
- Product Management certifications, CSPO, PMI-ACP, B.C. gaming-industry knowledge, and retail media/digital signage experience are preferred or assets
- Must be at least 19 years of age
- Must be legally eligible to work in Canada
Benefits
- Defined benefit pension plan providing recurring retirement income for life
- Flexible working model supporting work-life integration
- 37.5-hour work week
- Professional development, including education/certification sponsorship
- In-house leadership cohorts
- LinkedIn Learning
- Inclusive environment
- Interview accommodation available upon request
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