Customer Experience Research Analyst transforming MPAC’s Ontario property assessment customer and operational data into insights. Developing research, metrics, dashboards, and recommendations to improve customer experiences.
About the role
- Research Analyst producing institutional research on traditional finance and digital assets for global media company BeInCrypto. Owning data analysis, report writing, validation, and research products.
Responsibilities
- Own the end-to-end research process, from identifying relevant topics and developing research angles to data analysis, report writing, and final quality control
- Produce clear, insightful, institutional-grade research reports covering traditional finance, digital assets, market trends, and emerging opportunities
- Critically evaluate data, challenge assumptions, identify inconsistencies, and ensure the accuracy and credibility of research findings, including AI-generated content
- Identify relevant industry trends, research opportunities, and insights that resonate with institutional audiences
- Collaborate with editorial, product, design, and commercial teams to develop valuable research products, including reports, indices, and premium research offerings
- Engage with industry experts and data providers to gather insights, validate findings, and strengthen research quality
- Report to the Chief Global Strategy Officer as part of the Multimedia Global Newsroom team
Requirements
- Proven hands-on experience in traditional finance research, financial journalism, or market intelligence, ideally with exposure to digital assets
- Experience working at an established financial research firm, financial institution, market intelligence provider, or leading financial media outlet
- Ability to independently manage research projects from initial analysis to a complete, publication-ready report
- Strong analytical and critical thinking skills
- Excellent attention to detail and ability to identify errors, challenge conclusions, and develop original insights
- Ability to produce well-structured, accurate, and engaging research reports in fluent English
- Confidence working with financial data, research platforms, and AI tools while independently validating and improving their outputs
- Understanding of institutional financial markets and ability to identify research topics relevant to professional audiences
- Product mindset and understanding of how high-quality research can create value for audiences and support commercial opportunities
- Ability to work autonomously and stay organized
Benefits
- 100% remote work with no location restrictions
- Flexible working hours with no time tracking and no mandatory meetings outside your timezone
- Paid time off to recharge
- Direct collaboration with the CEO and executive leadership on research strategy and institutional initiatives
- Access to leading data platforms and research tools, among which are Glassnode, CryptoQuant, Messari, DelphiDigital, LunarCrush, Nansen, Santiment, Dune, and others
- Opportunities to build your personal brand through speaking engagements, podcasts, conferences, and media appearances
- Access to major crypto and fintech events around the world
- Internal learning programs, masterclasses, and knowledge sharing
- Clear goals, measurable outcomes, and a data-driven culture where your work has a visible business impact
- An inclusive workplace where everyone, regardless of background, nationality, gender, identity, abilities, or beliefs, can thrive
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