Customer Experience Research Analyst transforming MPAC’s Ontario property assessment customer and operational data into insights. Developing research, metrics, dashboards, and recommendations to improve customer experiences.
About the role
- Associate researching compliance and supply-chain risks using Exiger’s AI tools. Writing client reports and escalating risk findings within multinational delivery teams.
Responsibilities
- Create and determine contents of reports using a combination of web-based compliance tools, open-source resources, client-provided information, and Exiger’s case management system
- Write clear, concise, and thoroughly researched reports for clients using a variety of public records, databases, and other web-based sources and tools
- Utilize judgement and best practices to complete research, writing, and editing of cases of different products, scopes, jurisdictions, and complexity
- Determine and escalate identified risk factors to case manager
- Successfully manage case lifecycle, personal workload, and pipeline
- Communicate effectively with others both verbally and in writing
- Collaborate and work within a multi-national team to achieve desired outcomes
Requirements
- Strong analytical and research skills
- Solid communication (written and verbal) and organizational skills
- Ability to deliver high quality work in a fast-paced, high volume environment with strict deadlines
- Team player with high level of initiative and a proactive approach to work
- Ability to work effectively in a team as well as independently; takes ownership of tasks and follows up to ensure that they are successfully brought to completion
- Ability to utilize technology to solve problems
- 1-2 years of professional experience
- Proficient written and verbal English/Portuguese language skills
- Strong commitment to continuous improvement and learning, with an openness to receiving feedback and training
- Keen interest in the compliance, risk management, and financial services sectors as well as regulations, supply chain, and current events
Benefits
- Discretionary Time Off for all employees, with no maximum limits on time off
- Industry leading health, vision, and dental benefits
- Competitive compensation package
- 16 weeks of fully paid parental leave
- Flexible, hybrid approach to working from home and in the office where applicable
- Focus on wellness and employee health through stipends and dedicated wellness programming
- Purposeful career development programs with reimbursement provided for educational certifications
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