Customer Experience Research Analyst transforming MPAC’s Ontario property assessment customer and operational data into insights. Developing research, metrics, dashboards, and recommendations to improve customer experiences.
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Senior Research Consultant – Evidence Review, Software
Posted last week
About the role
- Senior Research Consultant leading systematic literature reviews and HTA-compliant evidence packages for Cytel’s biopharma analytics business. Managing clients, deliverables, junior researchers, and business development.
Responsibilities
- Independently lead up to 5–6 mid-size projects involving literature reviews, including systematic literature reviews (SLRs)
- Serve as project lead for client communication, project management, operations, day-to-day coordination, and deliverable quality
- Provide senior-level quality review and methodological guidance to junior team members
- Support technical capability development and consistent scientific rigor across deliverables
- Conduct and lead HTA-compliant and EU-JCA-compliant SLR packages
- Master 80% of techniques used in the specialty
- Support business development activities, including proposal development, project scoping, and capabilities/demo presentations
- Line-manage and mentor 1–2 junior research consultants or research associates
- Act as the client’s primary point of contact and develop mutually beneficial client partnerships
Requirements
- Master’s degree in Pharmacology, Biochemistry, Epidemiology, Health Economics or another relevant scientific field
- Minimum 4–5 years of experience in a clinical trials, health research, or consulting environment
- Additional experience may be required depending on focus area
- Thorough understanding of the biopharmaceutical R&D process and business acumen
- Comfortable presenting and interfacing with senior client executives
- Strong technical writing, oral communication, and presentation skills
- Excellent use of the English language
- Interest in and familiarity with AI for literature review, including published guidelines
- Ability to work effectively in a demanding, challenging, rapidly changing environment
- Strong interpersonal and collaboration skills
- Strong problem-solving and analytical skills
- Ability to execute in complex situations
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