Customer Experience Research Analyst transforming MPAC’s Ontario property assessment customer and operational data into insights. Developing research, metrics, dashboards, and recommendations to improve customer experiences.
About the role
- Library and Research Analyst conducting legal, business, and reference research for Harbor’s law firm clients. Evaluating research sources and supporting attorneys with legal information tools.
Responsibilities
- Conduct legal, business, and other research and reference work, including sophisticated, in-depth research and analysis using legal and non-legal information resources
- Conduct effective reference interviews and distill research results into clear and concise reports of findings
- Evaluate information sources for currency, reliability, relevance, and cost-effectiveness, selecting optimal resources for research requests
- Assist in instructing attorneys, legal assistants, and others in using legal research tools and services
- Maintain research proficiency across business, legal, legislative, analytics, and docket resources, including Lexis, Westlaw, Bloomberg Law, PACER, WK VitalLaw, and Lex Machina
- Use request-tracking software to track and process research requests
- Continue professional development through library association membership and activities
Requirements
- MLS and/or demonstrated relevant professional research experience in a private law firm, academic law library, special library, or research center
- 4–6 years’ experience providing research in a private law firm, academic law library, special library, or research center
- Experience with legal and business information resources, online database searching, business research, and legal research practice and procedures
- Experience using Lexis, Westlaw, and other standard legal research databases
- Proficiency in Microsoft Office Suite, with strong working knowledge of Outlook, Excel, Word, and PowerPoint
- Ability to manage and prioritize competing deadlines
- Client service orientation with excellent verbal and written communication skills
- Strong organizational and time management skills with demonstrated attention to detail
- Ability to work collaboratively in a service-oriented team and independently with minimal supervision
- Ability to work 11:30 AM–8:30 PM ET
Benefits
- Full-time employment
- Fully remote work
- Professional development through library association membership and activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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