Tier 3 Agent offering expert technical support for gaming industry. Engage with clients, analyze player issues, and propose solutions.
About the role
- Agent service à la clientèle pour le soutien d’une assurance collective. Offrir un service personnalisé et collaborer avec des professionnels de la santé.
Responsibilities
- Provide a friendly customer experience and personalized service
- Process and validate group insurance benefit claims
- Collaborate with our vendors and healthcare professionals (pharmacists, dentists and others) to gather all necessary information for a benefit claim
- Contribute to various challenging projects that value your expertise
Requirements
- College diploma (DEC)
- Relevant customer service experience (e.g., call center, healthcare, etc.)
- Advanced proficiency in English, both spoken and written
Benefits
- Competitive salary, annual bonus and bilingualism premium
- Generous bank of sick days and vacation days to support an optimal work–life balance
- Flexible and comprehensive group insurance (life insurance, health insurance including dental, and income protection)
- Competitive defined-benefit pension plan to help you plan for your future
- A stimulating and dynamic work environment
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