Représentant bilingue du service aux invités chez Cineplex, entreprise de divertissement et de cinéma. Réponse aux clients par téléphone, courriel et clavardage, avec résolution au premier contact.
About the role
- Bilingual Service Scheduling Agent at Best Buy booking service appointments and supporting customers. Requires French and English proficiency and focuses on technical inquiry resolution.
Responsibilities
- Schedule service appointments and respond to customer inquiries
- Record details in the contact center system
- Use technical knowledge to determine the appropriate statement of work
Requirements
- 1+ years of experience in the field or in a similar role
- Enthusiastic about supporting and assisting customers
- Flexible and able to adapt to dynamic situations
- Fluency in English and French
Benefits
- Medical and dental coverage
- Employee discounts on top tech products
- Flexible scheduling
- Training and certification opportunities
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