L3 support engineer resolving complex enterprise networking and AV issues for NETGEAR customers. Escalating incidents, validating fixes, and supporting NETGEAR connectivity products remotely.
About the role
- Technical Support Representative role assisting Canadian clients with technology issues remotely. Handling repairs, upgrades, and providing tutorials via phone and chat.
Responsibilities
- Performing product repair, troubleshooting, upgrades, installations, and other services using remote desktop software
- Providing tutorials to clients on the proper use of their products
- Identifying and recommending solutions based on customers’ needs
- Completing training to continuously improve the client experience
Requirements
- 1+ years of help desk or technical call centre experience
- Experience in troubleshooting and/or repairing devices
- Completion of high school diploma or equivalent
- Verbal and written proficiency in English
- Availability to work at least one weekend day (Saturday or Sunday) is required
Benefits
- Remote work environment from anywhere in Canada
- Competitive wages
- Employee discounts on awesome tech from day one
- An enthusiastic, fun, and supportive team culture
- Opportunities to build new skills
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