Senior SRE operating Kubernetes and cloud infrastructure for Penn Entertainment’s sports betting and media platforms. Leading migrations, automation, observability, and incident response across regulated production services.
About the role
- Senior DevOps Engineer at Big Viking Games focusing on cloud infrastructure and automation for live-service games. Responsible for maintaining uptime and improving deployment processes in a hybrid environment.
Responsibilities
- Monitor, maintain, and improve cloud infrastructure across AWS, Netlify, Vercel, and related platforms that support our live games, data systems, internal tools, and AI-powered operational workflows.
- Drive infrastructure modernization while maintaining uptime for live games with active player communities — every improvement ships while the plane is flying.
- Build, maintain, and improve automation for deployments, environment management, provisioning, secrets rotation, and operational workflows — reducing manual toil and human error.
- Implement and maintain Infrastructure as Code using tools such as Terraform, CloudFormation, CDK, or similar technologies.
- Maintain and monitor data pipelines between game source databases (MariaDB), the Snowflake data warehouse, and downstream analytics and reporting systems — ensuring pipeline health, freshness, and alerting when data stops flowing.
- Improve CI/CD pipelines, release workflows, and deployment reliability so development teams can ship safely and frequently.
- Own secrets and credential lifecycle management across platforms — including API key rotation, access controls, environment variable governance, and least-privilege practices.
- Support and improve the infrastructure that powers AI and automation tooling, including API integrations, MCP servers, serverless functions, webhook reliability, and orchestration platforms.
- Improve observability across the stack: logging, metrics, alerting, dashboards, and operational visibility — with particular attention to early detection of silent failures in data pipelines and production systems.
- Support incident response, root cause analysis, remediation planning, and post-incident improvements.
- Help manage cloud spend, infrastructure usage, resource tagging, and environment efficiency.
- Create clear documentation, runbooks, SOPs, and repeatable processes for infrastructure and DevOps workflows.
Requirements
- 5+ years of experience in DevOps, infrastructure engineering, cloud engineering, site reliability engineering, or a similar role.
- Strong hands-on experience with AWS or similar cloud platforms.
- Experience designing, maintaining, and improving production infrastructure — including comfort with legacy systems that predate modern cloud-native patterns.
- Proficiency with Infrastructure as Code tools such as Terraform, CloudFormation, CDK, Pulumi, or similar.
- Experience with containerized applications, especially Docker.
- Experience with CI/CD tools, version control, deployment automation, and modern release workflows.
- Strong understanding of Linux systems, networking, cloud security, monitoring, logging, and operational troubleshooting.
- Experience supporting production systems where uptime, reliability, and performance matter — especially systems that cannot tolerate extended downtime.
- Experience with relational databases (MariaDB, MySQL, Postgres) and comfort working adjacent to data pipelines and ETL processes.
- Security-aware mindset with practical experience in secrets management, credential rotation, access control, vulnerability reduction, and least-privilege practices.
- Strong problem-solving skills and the ability to investigate complex infrastructure or production issues, including silent failures and data pipeline outages.
- Ability to work closely with software engineers to improve build, deploy, and operational workflows.
- Comfort creating documentation, runbooks, and repeatable operating processes.
- Strong communication skills with both technical and non-technical stakeholders.
- Practical ownership mindset with the ability to prioritize, execute, and close loops.
- Nice to Have
- Experience in gaming, live-service products, SaaS, digital products, or other high-availability consumer platforms.
- Experience supporting live games, virtual worlds, multiplayer systems, or real-time online products.
- Experience with GitHub Actions, GitLab CI, Jenkins, CircleCI, Buildkite, or similar CI/CD tools.
- Experience with Datadog, Grafana, Prometheus, CloudWatch, ELK, OpenTelemetry, or similar observability tools.
- Experience with Redis, Memcached, queues, workers, or event-driven systems.
- Experience with Snowflake, data warehouse connectivity, ETL monitoring, or data pipeline reliability.
- Experience with serverless platforms (Netlify Functions, Vercel, AWS Lambda) and multi-platform hosting environments.
- Experience with disaster recovery, backup strategies, incident management, load testing, and performance tuning.
- Experience improving cloud cost management, tagging, resource optimization, or infrastructure governance.
- Experience with container orchestration platforms such as Kubernetes, ECS, EKS, or Nomad.
- Experience operating infrastructure that supports AI/ML workflows, API integrations, or automation platforms (Make.com, webhook-driven orchestration, MCP servers).
- Experience using AI tools such as Claude, ChatGPT, Gemini, or similar platforms to improve DevOps workflows, documentation, troubleshooting, and automation.
- Experience working in small, high-leverage engineering teams where infrastructure ownership is broad and hands-on.
Benefits
- Group Retirement Savings Plan matching and participation.
- Comprehensive benefits package, including health, dental, and vision coverage.
- Health and Wellness spending account.
- Generous time off policies.
- Opportunity to support long-running live-service games with established player communities.
- Exposure to cloud modernization, DevOps automation, security improvement, and AI-enabled infrastructure workflows.
- A high-impact role with meaningful ownership over reliability, performance, and engineering operations.
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