Bilingual field trainer delivering AutoAlert automotive software training and consulting to Canadian dealerships. Supporting platform adoption, customer engagement, and business goals with up to 95% travel.
BS
Alert Management Specialist – Bilingual, English/French
Posted 12 hours ago
About the role
- Alert Management Specialist monitoring real-time safety alerts and supporting lone workers for Blackline Safety. Managing emergency escalations, troubleshooting, and incident reporting on overnight shifts.
Responsibilities
- Monitor customer personnel safety through real-time alert systems
- Manage emergency alerts following established escalation protocols
- Respond to critical situations calmly and confidently under pressure
- Provide basic troubleshooting and technical support for triggered alerts
- Monitor weather and road conditions for lone workers and proactively inform them of potential hazards
- Deliver exceptional customer service and support positive client experiences
- Maintain accurate records
- Prepare comprehensive reports on safety incidents and resolutions
- Report to the Manager, Alert Management Specialists
- Work an overnight shift
Requirements
- Fluent written and spoken French and English is required
- Minimum 3 years of customer service experience
- Previous experience in a customer service or dispatch role is required
- Valid First Aid and CPR certification required
- First Aid and CPR certification must include an in-person, hands-on practical skills evaluation
- Fully online certifications without an in-person testing component will not be accepted
- Post-secondary certificate or diploma in Emergency Management, Public Safety, Customer Service Management, or related field considered an asset
- Proficiency in Spanish, Arabic, or Portuguese is an asset
- Ability to handle a high volume of client interactions with diligence, professionalism, and attention to detail
- Proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security
- Ability to work autonomously and efficiently with minimal supervision
- Ability to identify and correct errors or inconsistencies in data, documents, and processes
- Careful attention to detail and thoroughness
- Ability to handle concurrent tasks
- Capacity to adjust and accommodate variations in work hours or schedules
- Critical thinking and problem-solving skills to address challenges, make quick decisions, and implement aligned solutions
Benefits
- Competitive base salary and annual compensation review
- Comprehensive health and dental benefits
- Mental health and wellness support
- Flexible work arrangements and hybrid work model for eligible positions
- Paid vacation, personal and sick days
- Professional development opportunities
- Education funding
- A collaborative, inclusive, and mission-driven culture
- Exclusive access to perks and discounts
- Flexible 'Dress for Your Day' environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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