Bilingual caseworker supporting Cencora’s Canadian patient, healthcare, and HR service programs. Managing cases, calls, documentation, follow - up, and adverse - event reporting.
About the role
- Bilingual case manager supporting Canadian patients with medication access and therapy adherence. Coordinating healthcare providers, pharmacies, and funding through Cencora’s Innomar Strategies.
Responsibilities
- Provide patients and healthcare providers with information about Patient Support services, diseases, and therapies using manufacturer-provided materials and product monographs
- Assist patients and caregivers with assessments related to Patient Support services
- Liaise between patients, families, and healthcare providers regarding medication access
- Address inquiries about program services, disease states, and products
- Provide ongoing disease-state and product support to promote patient adherence
- Refer patients to healthcare providers for clinical questions beyond program materials
- Document patient information and interactions in electronic patient records
- Conduct ongoing file reviews and update records throughout the patient journey
- Follow case-management protocols, including data collection, follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training and pharmaceutical meetings
- Attend patient meetings and conferences and work with patient associations and advocacy groups as needed
- Coordinate treatment logistics with healthcare providers, pharmacies, and infusion/injection clinics
- Maintain communication with the manager, team, and client regarding patient cases
- Assist with training new Nurse Case Managers and provide feedback on protocols, databases, and processes
- Report adverse events and severe adverse events according to program procedures
- Perform other assigned duties; may be required to be on standby/on call
Requirements
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required
- Minimum of one (1) year experience in customer service
- Bilingualism (French/English) required
- Bilingual in English and Canadian French
- Experience in the medical and pharmaceutical field is an asset
- Strong customer service skills
- Action-oriented, proactive, forward-thinking, solution-focused problem solving
- Ability to multitask
- Effective oral and written communication
- Effective interpersonal and organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent problem-solving skills and ability to resolve issues efficiently
- Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs
- Ability to establish and manage budgets and expenses
- Leadership, presentation, and negotiation skills
- Knowledge of ABC policies and procedures
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable disability accommodations during recruitment, assessment, hiring, and employment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual Caseworker managing patient - support and HR cases for Cencora’s Canadian pharmaceutical services. Providing telephone support, case documentation, follow - up, and adverse - event reporting.
Bilingual caseworker managing patient access, clinical follow - up, and case documentation. Supporting Cencora’s Canadian pharmaceutical patient - services operations through Innomar Strategies.
Bilingual Patient Care Navigator supporting Canadian patients through enrollment, reimbursement, and therapy coordination. Sentrex Health Solutions provides specialty pharmacy and patient support services.
Bilingual Disability Case Manager adjudicating short - and long - term disability claims for Canadian benefits administrator Manion. Assessing medical documentation, managing claimants, and resolving complaints.
Bilingual New Business Case Coordinator supporting advisors and branches. Processing life insurance applications and resolving cases for Manulife’s Canadian financial services business.
Bilingual Supervisor overseeing account - opening operations, regulatory processing, and staff performance for Aviso Wealth’s Canadian wealth - management services. Managing quality controls, escalations, training, and workflow improvements.
Supervision bilingue des nouveaux comptes chez Aviso, fournisseur canadien de services de gestion de patrimoine et de placement. Coordination des opérations, qualité, ressources et formation du personnel.
Bilingual Clinical Applications Specialist supporting GE HealthCare perioperative technologies. Delivering clinical training, product demonstrations, and customer implementation support across Canada.
Bilingual Spanish Patient Experience Representative supporting patients using PocketHealth’s secure digital medical imaging platform. Providing phone and email guidance while feeding user insights into product development.