Bilingual caseworker supporting Cencora’s Canadian patient, healthcare, and HR service programs. Managing cases, calls, documentation, follow - up, and adverse - event reporting.
About the role
- Bilingual Patient Care Navigator supporting Canadian patients through enrollment, reimbursement, and therapy coordination. Sentrex Health Solutions provides specialty pharmacy and patient support services.
Responsibilities
- Manage initiation of patient enrollments, reimbursement processes, and service coordination for enrolled patients
- Provide continuous patient support and facilitate timely access to prescribed therapy
- Enroll patients into the Patient Support Program
- Respond efficiently and courteously to calls, emails, and voicemails
- Navigate the Canadian reimbursement landscape to secure coverage for disease states, products, and testing
- Build relationships with patients, caregivers, physicians, and healthcare teams
- Set and process tasks on time to ensure optimal patient and physician experiences
- Coordinate and track patient services for quick and continued therapy access
- Prioritize conflicting needs and follow tasks through to completion
- Update the CRM electronically and provide timely proactive updates to patients and clinics
- Complete critical deliverables through a hands-on collaborative approach
- Report Adverse Events and Severe Adverse Events according to SOP guidelines
- Maintain required service levels for clients, projects, and initiatives
- Collaborate with internal business units and promote teamwork
- Liaise with the Manager and provide feedback based on field observations and customer feedback
- Complete billing, timesheet, expense, mileage, and CRM reports within required timelines
- Build organizational relationships and manage special projects
- Maintain professionalism, confidentiality, and discretion
- Perform additional duties as required by the Manager
Requirements
- Previous experience working within a specialty pharmacy considered a strong asset
- Experience in Hepatology, Gastroenterology, Dermatology, or Neurology
- Experience working directly with Physicians, with comprehensive understanding of patient flow
- Proficiency in Microsoft Office suite and phone systems
- Experience working with databases, such as ERP/CRM
- Extensive computer and software skills
- Bilingual French and English required
- Previous experience within Patient Support Programs, Infusion, or Clinical networks is an asset
- Strong organizational skills and ability to handle changing priorities independently
- Accurate data entry into paper and electronic forms with strong attention to detail
- Self-directed and able to work independently with minimal supervision
- Knowledge of private and public reimbursement structures, systems, and navigation processes required
- Must be able to work from home with a quiet, private home office space
- Excellent verbal and written communication skills in English
- Strong analytical skills, including interpretation of regulations and legislation
- Knowledge of the pharmaceutical distribution industry required
- Excellent interpersonal, customer service, problem-solving, and conflict resolution skills
- Adaptability during growth and organizational change
- Proven ability to develop trust and influence at multiple levels
- Impactful and candid communication style
- Exceptional organizational skills and ability to build effective working relationships
Benefits
- 100% Canadian company with locations across the country
- State-of-the-art facilities
- Flexible working environment promoting work-life balance
- Employee Development Program
- Industry-leading, in-house corporate training throughout the year
- Competitive Salary
- Generous vacation entitlement
- Wellness Program with 5 paid days off for well-being
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- Remote work arrangement
- Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment
- Accommodations available upon request
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual Caseworker managing patient - support and HR cases for Cencora’s Canadian pharmaceutical services. Providing telephone support, case documentation, follow - up, and adverse - event reporting.
Bilingual caseworker managing patient access, clinical follow - up, and case documentation. Supporting Cencora’s Canadian pharmaceutical patient - services operations through Innomar Strategies.
Bilingual case manager supporting Canadian patients with medication access and therapy adherence. Coordinating healthcare providers, pharmacies, and funding through Cencora’s Innomar Strategies.
Bilingual Disability Case Manager adjudicating short - and long - term disability claims for Canadian benefits administrator Manion. Assessing medical documentation, managing claimants, and resolving complaints.
Bilingual New Business Case Coordinator supporting advisors and branches. Processing life insurance applications and resolving cases for Manulife’s Canadian financial services business.
Bilingual Supervisor overseeing account - opening operations, regulatory processing, and staff performance for Aviso Wealth’s Canadian wealth - management services. Managing quality controls, escalations, training, and workflow improvements.
Supervision bilingue des nouveaux comptes chez Aviso, fournisseur canadien de services de gestion de patrimoine et de placement. Coordination des opérations, qualité, ressources et formation du personnel.
Bilingual Clinical Applications Specialist supporting GE HealthCare perioperative technologies. Delivering clinical training, product demonstrations, and customer implementation support across Canada.
Bilingual Spanish Patient Experience Representative supporting patients using PocketHealth’s secure digital medical imaging platform. Providing phone and email guidance while feeding user insights into product development.