Coordonnateur bilingue des programmes étudiants chez McCarthy Tétrault, cabinet d’avocats canadien. Coordination du recrutement, du développement des compétences et de l’administration à Montréal.
About the role
- Remote bilingual coordinator managing disability claims and benefit applications for Medavie, a national Canadian health solutions partner. Handling client inquiries, claim administration, financial calculations, and file maintenance.
Responsibilities
- Set up new disability benefit applications accurately and follow up to obtain missing information within specified timeframes
- Perform administrative duties, including invoice payment and information follow-ups
- Complete documented processes for new claims, claim closures, and CPP/QPP applications
- Respond to disability-related client inquiries by telephone and in writing, handling approximately 30 calls per day
- Set up systems and input data in claims management and payment systems
- Manage financial responsibilities for income replacement benefits, including benefit calculations, offsets, and payments
- Prepare letters using templates, formatting documents, and proofreading for errors
- Gather information to assess disability benefit applications and maintain disability files
- Communicate with stakeholders and manage multiple tasks
Requirements
- Post-secondary education in a related field or equivalent work experience
- Minimum six months experience in an administrative role, preferably in a health care or health service setting
- Customer service experience preferred
- Knowledge of medical terminology and/or experience as a medical secretary considered an asset
- High attention to detail
- Comfortable being on the phone
- Strong customer service focus
- Ability to complete financial calculations using tools provided
- Excellent computer skills with superior knowledge of Microsoft Office suite of products
- Bilingualism (English and French) is mandatory
- Ability to work a 7.5 hour shift, Monday through Friday, between 8:00am and 6:00pm
Benefits
- Competitive pay
- Comprehensive benefits
- Opportunities for personal and professional growth
- Flexible work options
- Meaningful experiences
- Supportive leadership
- Accommodations or adjustments during recruitment
- Performance-based incentive programs for eligible employees
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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