Remote Service Desk Support Analyst ensuring clients receive a best - in - class Service Desk experience at CDW. Communicating with end users and troubleshooting technical inquiries.
About the role
- Technical Field Support Analyst providing IT support for Canadian Blood Services operations. Responsible for coordination and management of IT support services and field operations in Brampton, Ontario.
Responsibilities
- Responsible for the coordination and management of field location Information Technology support services and staff.
- Provide field location records management services.
- Support project management office (PMO) with the implementation of new equipment or processes.
- Perform field information technology support for Canadian Blood Services sites.
- Handle the storage, retrieval, and disposition of records at the site level.
Requirements
- Graduate from a recognized post-secondary information technology program/institution or related field.
- Minimum of three years of experience in the IT Field with desktop support.
- Experience in a computer services/support role in a regulated environment.
- Three years' previous experience providing customer support and vendor management in an operations environment.
Benefits
- Percentage in lieu of benefits and vacation.
- Defined benefit pension plan.
- Employee discounts, wellness programs and professional resources.
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