Pharmacovigilance Associate managing adverse - event reporting and quality systems for Canadian pharmaceutical manufacturers and patient - support programs. Ensuring Health Canada compliance and audit readiness.
About the role
- BMO collateral management associate overseeing collateral operations, reconciliations, regulatory controls, and stakeholder inquiries. Supporting automation, change initiatives, vendors, and process improvements.
Responsibilities
- Deliver operational processes and activities relating to collateral management in accordance with established policies, procedures and regulations
- Perform collateral safekeeping, tracking/reporting, perfections, continuations and releases
- Provide advice and guidance to assigned business/group on solution implementation
- Develop solutions and recommendations based on business strategy and stakeholder needs
- Determine business priorities and execution sequencing
- Support strategic initiatives with internal and external stakeholders
- Respond to standard and non-standard inquiries from internal business partners and external customers
- Build effective stakeholder relationships and ensure alignment
- Integrate information from multiple sources to improve processes, analysis and reporting
- Identify, analyze and resolve issues or escalate as required
- Build and participate in change management plans and activities
- Execute timely, accurate and efficient service while meeting SLAs
- Provide input into operational program planning and implementation
- Assist with scheduling, resource forecasting and team workflow coordination
- Assign work, review output, support performance reviews, quality control, training and coaching as needed
- Process routine and non-routine transactions, inquiries, requests and audit/reconciliation activities
- Analyze and resolve complex issues and act as backup to team members and the manager
- Evaluate exceptions and engage senior management for resolution
- Serve as a problem-solving resource for junior staff
- Identify business needs and design/develop tools and training programs
- Act as day-to-day vendor contact and support vendor solution implementation and maintenance
- Contribute to continuous improvement and participate in project, product and process testing and implementation
- Process transactions and services accurately while managing regulatory and risk controls
- Follow documented policies and procedures and maintain Service Level Agreements
- Communicate and collaborate with internal and external stakeholders
- Check and reconcile information and documentation for accuracy and completeness
- Maintain understanding of regulatory requirements and operational risks
- Apply BMO’s Risk Management Framework and make sound, risk-informed decisions
Requirements
- Typically between 4 - 6 years of relevant experience
- Post-secondary degree in a related field of study or an equivalent combination of education and experience
- In-depth knowledge and experience using relevant systems and technology
- In-depth knowledge and understanding of the business unit’s key products and services, processes and controls
- In-depth knowledge of the risk and regulatory requirements of the business
- Good prioritization skills
- In-depth customer service skills
- Advanced PC skills (MS Word, Excel, PowerPoint)
- Prompt writing skills
- Experience using data, automation, or AI tools to enhance productivity is an asset
- Ability to multitask in a fast-paced environment while supporting process improvement and automation efforts
- Technical proficiency gained through education and/or business experience
- In-depth verbal and written communication skills, including ability to explain automation and AI concepts to non-technical stakeholders
- Ability to identify business use cases for automation
- In-depth collaboration and team skills
- In-depth analytical and problem-solving skills
- In-depth influence skills
- In-depth data-driven decision-making skills
- Understanding of risk and regulatory requirements and AI governance, with ability to apply AI to maintain up-to-date knowledge
Benefits
- Performance-based incentives
- Discretionary bonuses
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones
- Inclusive, equitable and accessible workplace
- Workplace accommodations available on request
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