Bilingual Associate – Corporate Cards

Posted 21 hours ago

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About the role

  • Bilingual Associate providing corporate card sales and service. Advising customers on credit card strategies and managing service inquiries in both French and English.

Responsibilities

  • Provides corporate cards sales and service to BMO customers or prospects
  • Advises customers on corporate card strategies and products (including credit cards)
  • Fulfills sales and service activities for the customer in accordance with approved procedures
  • Identifies and makes referrals to other business groups as needed
  • Identifies opportunities to make qualified referrals to other groups within the CCC
  • Handles customer inquiries in an informed, professional, and efficient manner
  • Manages all transactional outcomes of customer calls or defers to appropriate internal business groups
  • Escalates complex or unresolved customer situations to the CCAM/CCM as required
  • Maintains current knowledge of personal banking and credit card industries, practices, and trends

Requirements

  • 2 – 3 years of relevant experience
  • Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
  • Knowledge of BMO credit card products
  • Knowledge of competitive marketplace and trends in product offerings
  • Specialized knowledge
  • Verbal & written communication skills - Good
  • Organization skills - Good
  • Collaboration & team skills - Good
  • Analytical and problem solving skills - Good
  • Fluency in French and English

Benefits

  • Health insurance
  • Tuition reimbursement
  • Accident and life insurance
  • Retirement savings plans

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$38,500 - CA$71,000 per year

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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