About the role

BMO assistant manager delivering mortgage lending operations and client support remotely in Quebec. Processing loans, improving workflows, and supporting bilingual stakeholders.

Responsibilities

Deliver day-to-day critical lending operations, including loan administration and servicing
Execute payments, transactions, service requests and administrative processes within service level agreements
Provide advice and guidance on implementation of solutions
Support strategic initiatives with internal and external stakeholders
Respond to standard and non-standard inquiries from business partners and external customers
Integrate information from multiple sources for efficient processes, enhanced analysis and streamlined reporting
Monitor and track performance and address issues
Support change-management execution and sustainment activities
Resolve routine issues and escalate non-routine issues
Distribute, collect and file documentation and information
Serve as a problem-solving resource for junior staff
Participate in planning, testing and implementation of continuous-improvement projects
Check and reconcile information and documentation for accuracy and completeness
Identify and resolve discrepancies and escalate issues as needed
Data-enter, review and verify loan information and documentation
Manage records and documentation
Collaborate with stakeholders and support development or implementation of processes and systems
Maintain understanding of regulatory requirements and operational risks
Support development of tools and delivery of training
Apply BMO’s Risk Management Framework and make risk-informed decisions

Typically between 3 - 5 years of relevant experience
Post-secondary degree in related field of study or equivalent combination of education and experience
In-depth knowledge and experience using relevant systems and technology
In-depth knowledge and understanding of business unit products and services, processes and controls
In-depth knowledge of risk and regulatory requirements of the business
Good prioritization skills
In-depth PC skills, including MS Word, Excel and PowerPoint
Specialized knowledge from education and/or business experience
In-depth verbal and written communication skills
In-depth collaboration and team skills
In-depth analytical and problem-solving skills
In-depth influence skills
Fluency in French and English
Ability to work with clients and team members inside and/or outside Quebec