Estate Banker processing estate-related settlements for deceased customers at BMO. Providing support and recommendations for financial solutions during a difficult time.
Responsibilities
Works with executors, liquidators, and branch employees to process estate-related settlements for deceased BMO customers
Provides support, guidance, and expertise to ensure customer experience during this difficult time is seamless and effortless
Completes needs assessment to identify and recommend financial solutions
Contacts the customer / executor / liquidator to obtain necessary information for the estate case
Stays abreast of consumer needs, industry trends and best practices
Collaborates with internal and external stakeholders to deliver on business objectives
Executes work to deliver timely, accurate, and efficient service
Completes all tasks related to estate processes as per legal and regulatory requirements
Requirements
Typically between 2 - 3 years of relevant experience
Post-secondary degree in related field of study desirable or equivalent combination of education and experience
Knowledge of Estate and Deceased topic – In-depth
Understanding of risk and regulatory requirements
Knowledge of systems and applications – Working
Knowledge of workflow priorities and deadlines – Good
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