Estate Banker providing seamless support for estate-related settlements for deceased BMO customers. Requires bilingual fluency in French and English to assist clients and teammates.
Responsibilities
Works with executors, liquidators, and branch employees to process estate-related settlements for deceased BMO customers
Provides support, guidance, and expertise to ensure customer experience during difficult times
Completes needs assessment to identify and recommend financial solutions and preferred banking channels
Handles calls and requests professionally
Contacts customers/executors/liquidators to obtain necessary information for the estate case
Ensures customer stays informed of status and outcomes
Collaborates with internal and external stakeholders to deliver on business objectives
May provide training and coaching to junior associates as needed
Completes all tasks related to estate processes as per legal and regulatory requirements
Requirements
Typically between 2 - 3 years of relevant experience
Post-secondary degree in related field of study desirable or equivalent combination of education and experience
Must meet licensing and certification requirements for the team/branch/jurisdiction
Knowledge of Estate and Deceased topic – In-depth
Understanding of risk and regulatory requirements
Knowledge of systems and applications – Working
Knowledge of workflow priorities and deadlines – Good
Verbal & written communication skills - Good
Organization skills - Good
Collaboration & team skills - Good
Analytical and problem solving skills - Good
Bilingual RISR qualified, fluent in French and English
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