Technical Support Analyst providing Tier 2 support for Achievers’ employee recognition and rewards platform. Troubleshooting integrations, migrations, upgrades, and client technical issues from Toronto.
About the role
- Technical Support Engineer handling customer support requests through technical assistance. Managing issues related to SDK, analytics and attribution solutions ensuring client satisfaction.
Responsibilities
- Manage & Resolve Technical Requests
- Investigate & Troubleshoot
- Cross-Functional Collaboration
- Maintain Service Excellence
- Drive Process & Knowledge
- Continuous Skill Development
Requirements
- 2+ years in a technical, customer-facing role
- Superior interpersonal skills
- Proficiency with SQL and APIs
- Hands-on experience using Chrome Developer Tools
- Ability to multi-task and manage high volume of tickets
- A natural ability to learn new technology quickly
Benefits
- health and wellness programs
- paid time off
- retirement planning options
- annual bonus tied to company goals
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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