Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
About the role
- Customer Support Analyst providing support over the phone at Guelph Call Centre for Camis employees and clients. Handling inquiries, troubleshooting software issues, and managing customer complaints in a flexible environment.
Responsibilities
- Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
- Handling billing and policy inquiries.
- Providing basic software troubleshooting for customer service agents.
- Providing support for complex customer complaints while maintaining superior customer service and high performance.
- Completing special projects as per the requirements of Camis clientele.
- Handling escalated customer questions and concerns.
Requirements
- Exceptional customer service skills
- Professional oral and written language skills
- Previous call center or customer care experience
- Poise and diplomacy under pressure
- Reliability with regards to attendance
- Previous experience utilizing online resources
- Troubleshooting and problem-solving skills
- Willingness to take initiative
- Ability to multitask
Benefits
- Open/Flexible availability required
- Full and Part-Time availability will be considered
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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