Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- Bilingual Customer Support Analyst providing support to Guelph Call Centre clients and employees. Assisting with inquiries, troubleshooting problems, and resolving escalated customer complaints.
Responsibilities
- Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
- Handling billing and policy inquiries.
- Providing basic software troubleshooting for customer service agents.
- Providing support for complex customer complaints while maintaining superior customer service and high performance.
- Completing special projects as per the requirements of Camis clientele.
- Handling escalated customer questions and concerns.
Requirements
- Exceptional customer service skills.
- Professional oral and written language skills.
- Previous call center or customer care experience.
- Poise and diplomacy under pressure.
- Reliability with regards to attendance.
- Previous experience utilizing online resources.
- Troubleshooting and problem-solving skills.
- Willingness to take initiative.
- Ability to multitask.
Benefits
- Bilingual candidates are required.
- Flexible work arrangements.
- Open/Flexible availability required.
- Contract position.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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